Online & Local Services (Edexcel IGCSE ICT)

Convivence - No travelling, can use anytime, anywhere

Security - Online scams, fraud and data breaches

Selection - Access to wider variety of options (local/national/international)

Returns & exchanges - Inconvenience caused when needing to return items, especially bigger items

Competitive prices - Online stores typically have lesser costs so can be very competitive with prices

Delayed gratification - Have to wait for items, can be frustrating

Reviews & ratings - Read customer reviews and see product ratings before purchasing

Limited customer service - Impersonal or difficult to reach comparted to local businesses

Immediate gratification - No waiting for deliveries

Limited selection - Smaller selection compared to online

Inspecting products - Can check before purchasing

Higher prices - Higher overheads lead to higher prices

Easier returns & exchanges - Easier in person

Travel & time - Inconvenience/extra cost caused by travelling and waiting

Supporting local economy - Supporting local businesses/communities

Limited access hours - Limited opening hours