The Importance of Training (Edexcel IGCSE Business)

Why Training is Important

• Both new and existing staff need to be trained and developed appropriately

  • Training is the teaching of new skills

  • Development is the improvement of existing skills
    
    

• A well-trained workforce is beneficial to a business for several reasons

The Importance of Well-trained Employees 

• Some training is required to meet legal requirements

  • Food safety regulations require workers to be trained in the safe handling of ingredients

  • Businesses must ensure that some workers have first-aid training

  • Employees working with hazardous chemicals must receive appropriate training

Induction Training

• Induction training is usually delivered as soon as possible after new workers join a business
  

• It introduces employees to the organisation, its culture, policies, procedures and their job roles and responsibilities

  • E.g. Induction training for new employee at Marks & Spencer covers customer service procedures, product knowledge, store policies and safety procedures

 Diagram: Common Elements of Induction Training  

Induction training usually includes a tour of the premises, meeting key colleagues and instruction on key business policies
  

• Some aspects of induction training need to be revisited by employees regularly

  • Health and safety training needs to be carried our regularly, especially when new regulations come into effect

  • When business policies change employees need to understand the implications for them in their job role
    

The Advantages & Disadvantages of Induction Training