The Importance of Training (Edexcel IGCSE Business)
Revision Note
Written by: Lisa Eades
Reviewed by: Steve Vorster
Why Training is Important
Both new and existing staff need to be trained and developed appropriately
Training is the teaching of new skills
Development is the improvement of existing skills
A well-trained workforce is beneficial to a business for several reasons
The Importance of Well-trained Employees
Productive Staff | Valued Staff | Loyal & Flexible Staff |
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Some training is required to meet legal requirements
Food safety regulations require workers to be trained in the safe handling of ingredients
Businesses must ensure that some workers have first-aid training
Employees working with hazardous chemicals must receive appropriate training
Examiner Tips and Tricks
You may be asked to explain a benefit of training to a business. Remember to make a clear point and develop it thoroughly using the X → Y → Z structure: X leads to Y and the outcome is Z.
Induction Training
Induction training is usually delivered as soon as possible after new workers join a business
It introduces employees to the organisation, its culture, policies, procedures and their job roles and responsibilities
E.g. Induction training for new employee at Marks & Spencer covers customer service procedures, product knowledge, store policies and safety procedures
Diagram: Common Elements of Induction Training
Induction training usually includes a tour of the premises, meeting key colleagues and instruction on key business policies
Some aspects of induction training need to be revisited by employees regularly
Health and safety training needs to be carried our regularly, especially when new regulations come into effect
When business policies change employees need to understand the implications for them in their job role
The Advantages & Disadvantages of Induction Training
Advantages | Disadvantages |
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