Communication Barriers (Cambridge (CIE) IGCSE Business): Revision Note

The use of technical terminology or industry-specific jargon can be misunderstood

Industry- or business-specific acronyms can confuse new staff

Staff in businesses that operate across international borders may speak different languages

Use of jargon or terms which are too technical should be minimised

An agreed language for key communications is implemented

Loud machinery or a crowded workspace can interfere with effective communication

Distractions including phone notifications and email alerts which can divert attention 

Choose communication methods that are relevant to the workplace

• Set up a room on the factory floor in which conversations is possible

Limit distractions such as pop up messages and unnecessary emails 

The absence of feedback can affect understanding and lead to misunderstandings

Messages may require urgent clarification or correction to avoid mistakes being made

Where appropriate select methods that allow for feedback

Encourage an open culture where employees are confident to ask questions

Cultural norms and expectations can affect communication style

Build a culture of teamwork and respect amongst employees

Include cultural awareness in training and development programmes

Busy work schedules and competing priorities can limit the time available for communication

Schedule meetings in shared calendars

Amend workloads to ensure effective communication can take place

Technical issues such as poor internet connections, malfunctioning equipment or unfamiliarity with platforms can slow communication

Invest in good quality ICT systems and conduct regular updates and maintenance to avoid slow or poor quality connections