Types of Training (Cambridge (CIE) IGCSE Business)
Revision Note
Written by: Danielle Maguire
Reviewed by: Steve Vorster
The Importance of Training to a Business
Training is the process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively
Businesses need to make sure that new and existing staff are trained and developed appropriately
Training is the teaching of new skills E.g. a learning a new process or how to use new equipment
Development is the improvement of existing skills E.g. a refresher course for an existing piece of software used
Reasons why firms train & develop their employees
A well-trained workforce is important for several reasons
Well-trained staff are likely to be more productive
Staff may feel valued if a business invests in training and development
Staff are more likely to be flexible and resilient in the face of change
Training decreases errors or waste in the production process
Improves the opportunities for internal promotion
Types of Training
There are three main types of training that a business uses
Diagram: show types of training
Induction training
Induction training is given to new employees when they start working for a business
It introduces them to the organisation, its culture, policies, procedures and their job roles and responsibilities
E.g. when new employee joins Marks & Spencer they receive induction training that covers customer service, product knowledge, store policies, and safety procedures
The Advantages & Disadvantages of Induction Training
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On-the-job training
A type of training that takes place while employees are working in their job roles
It allows employees to learn new skills and knowledge from colleagues while performing their job duties
For example, a sous chef at The Ivy Restaurant in York receives on-the-job training from the Head Chef to learn how to prepare new dishes, use equipment or improve cooking techniques
The Advantages & Disadvantages of On-the-Job Training
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Off-the-job training
A type of training that takes place outside of the workplace
It can be in the form of workshops, seminars, conferences or online courses
For example, teachers attend exam board training days at which they learn how to deliver the syllabus and help their students to prepare for exams
The Advantages & Disadvantages of Off-the-Job Training
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Examiner Tips and Tricks
Different types of training are required for different job roles. You may need to evaluate a particular type of training or recommend one to a business. Think about the nature of the role and whether on or off-the-job training would be the most appropriate.
E.g. On-the-job training may be suitable for a hotel porter who has many hands on aspects to the role and needs to learn quickly. In comparison, employees that need training in a new software may need training sessions from an expert so show step by step how to use it in their role
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