Social Factors in Prosocial Behaviour (AQA GCSE Psychology)

Revision Note

Claire Neeson

Written by: Claire Neeson

Reviewed by: Lucy Vinson

The presence of others

  • Social factors are any external environmental stimuli which could influence someone’s behaviour e.g. the presence of other people, geographical location, time of day etc.

  • The presence of other people has been found to affect the type and degree of help offered to someone in need

    • Helping someone in need is an example of prosocial behaviour

  • It is logical to assume that when there is a large number of people at the site of an emergency e.g. someone being attacked or someone who has collapsed in the street, then help is more likely to be given 

  • Research has shown that help is less likely to be given to someone in need when the number of bystanders is high

    • Help is more likely to be given when there is only one bystander present at the scene

    • This is called the bystander effect

  • Latane & Darley (1968) conducted a study using naive participants

    • As the participants sat in a room the researchers pumped (fake) smoke into the room to simulate there being a fire in the building

    • 75% of the participants who were in the room alone left and reported the smoke

    • Whereas when participants were in a group with two confederates only 10% reported the smoke

  • The research cited above demonstrates that when people are in a group they are more likely to do nothing as they either look to others in the group for guidance as to how to act or they feel that ‘someone else will help, it’s not up to me’ 

  • When a bystander does nothing to help another person this is known as bystander apathy

Bystander apathy diagram

6-social-factors-in-prosocial-behaviour-1

Bystander apathy and the costs of helping.

Examiner Tips and Tricks

If you want to impress the examiner you could explain that bystander apathy can also be seen in diffusion of responsibility i.e. the more people there are at the scene of an emergency the less likely it is that help will be given. Responsibility for helping becomes diffused among the group so that in the end no-one does anything to help the person in need. 

The costs of helping

  • There are specific costs associated with helping someone in need, which can be broken down into:

    • The costs of helping

      • You may be late for work/an appointment

      • People may think you are overreacting

      • It may not be a real emergency which is likely to make you feel embarrassed

      • The victim may attack you or be unpleasant to be near

      • You may have to go out of your way to help e.g. by accompanying the victim to hospital/asking others to help too/getting involved with police, ambulance etc.

    • The costs of not helping:

      • You may feel guilty that you did nothing

      • Others may judge you for not helping (social disapproval)

      • The victim may become very unwell or even die if they receive no help

      • It may negatively impact your self-image and lead to you becoming depressed e.g. ‘Am I really the sort of person who could just walk on by and leave that poor person to suffer?’

  • Darley & Batson (1973) conducted a study with naive participants who were training to be priests

    • When some of the participants were told to get to a building across town and not be late only 10% of them stopped to help a man in need

    • Compared to 63% in the ‘low hurry’ condition

    • Thus even ‘good’ people can be bystanders when the social factor of ‘be on time’ is introduced as a condition

Evaluation of social factors in prosocial behaviour

Strengths

  • Research (particularly in the 1960s and 70s) gives good support for bystander apathy

  • Understanding bystander apathy is useful when applied to real-world situations/events e.g. evacuating people when a building is on fire, targeted ad campaigns to raise awareness of the positive aspects of prosocial behaviour 

Weaknesses 

  • The theory of bystander apathy does not account for instances of helping behaviour which happen when many people are present 

  • There are some ethical concerns with research into the bystander effect as such studies necessarily involve putting people into situations where they may feel stressed, nervous, alarmed etc.

Worked Example

Here is an example of a question you might be asked on this topic - for AO1 and AO2.

AO1: You need to demonstrate knowledge and understanding of key concepts, ideas, theories and research.

AO2: You need to apply your knowledge and understanding, usually referring to the ‘stem’ in order to do so (the stem is the example given before the question)

AO3: You need to analyse and evaluate key concepts, ideas, theories and research.

After each featured question there is a ‘model’ answer i.e. one which would achieve top marks in the exam.

 ‘Look at this’ said Declan, ‘It says in this newspaper report that someone collapsed in the town centre yesterday and that nobody came to help him’. Anthony, a Psychology student, replied, ‘That’s probably because there were lots of people around at the time: they all behaved like bystanders’.

Question: What is meant by the term bystander? Refer to the conversation between Anthony and Declan in your answer   [3]

AO1 = 1 mark

AO2 = 2 marks

AO1: 

Model answer:

  • A bystander is someone who is present at the scene of an emergency but offers no help.

AO2:

Model answer:

  • Declan points out that someone collapsed in a busy area of town i.e. lots of bystanders were present which means that help is less likely to occur due to bystander apathy.

  • Anthony refers to those present as bystanders: his comment that there were ‘lots of people present’ links to the presence of others and possible group pressure not to help e.g. everyone may assume that someone else will help.

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Claire Neeson

Author: Claire Neeson

Expertise: Psychology Content Creator

Claire has been teaching for 34 years, in the UK and overseas. She has taught GCSE, A-level and IB Psychology which has been a lot of fun and extremely exhausting! Claire is now a freelance Psychology teacher and content creator, producing textbooks, revision notes and (hopefully) exciting and interactive teaching materials for use in the classroom and for exam prep. Her passion (apart from Psychology of course) is roller skating and when she is not working (or watching 'Coronation Street') she can be found busting some impressive moves on her local roller rink.

Lucy Vinson

Author: Lucy Vinson

Expertise: Psychology Subject Lead

Lucy has been a part of Save My Exams since 2024 and is responsible for all things Psychology & Social Science in her role as Subject Lead. Prior to this, Lucy taught for 5 years, including Computing (KS3), Geography (KS3 & GCSE) and Psychology A Level as a Subject Lead for 4 years. She loves teaching research methods and psychopathology. Outside of the classroom, she has provided pastoral support for hundreds of boarding students over a four year period as a boarding house tutor.