Using Financial Information to Make Effective Decisions (OCR GCSE Business)
Revision Note
Written by: Lisa Eades
Reviewed by: Steve Vorster
Measuring Business Performance
A range of financial information can be used to measure the performance of a business
Useful information to help measure business performance
Sales | Purchases |
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Indirect Costs | Output |
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Businesses may use a range of this data to determine how successful it has been in meeting key aims and objectives
Case Study
O Pãozinho das Marias Bakery
O Pãozinho das Marias is a popular small bakery and cafe, located in the pretty seaside town of Ericeira, Portugal. The business is owned and run by Francisco, whose reputation for producing some of the country's finest pastels de nata has helped it achieve great success
Francisco uses a range of financial data to measure the bakery's success:
Revenue, costs and profit
2022 € | 2023 € | |
---|---|---|
Revenue | 302,100 | 349,600 |
Direct costs | 146,400 | 149,200 |
Overheads | 127,500 | 151,300 |
Net profit | 28,200 | 49,100 |
Profit margins
2022 % | 2023 % | |
---|---|---|
Gross profit margin | 52 | 57 |
Net profit margin | 9 | 14 |
Other financial measures
2022 | 2023 | |
---|---|---|
Market share (%) | 29 | 34 |
Average customer spend (€) | 4.28 | 5.47 |
Wastage rate (%) | 5.9 | 5.1 |
Francisco also uses a range of non-financial measures to judge success:
The bakery's Facebook rating improved from 4.0 in 2022 to 4.2 in 2023, with more than 5,100 unique followers
Staff turnover at the bakery fell from 12.5% to 6.5%
Several tour operators have approached Francisco to run bakery courses for visitors to the area
No customer complaints were received in 2023
The bakery received 58% more 5* Tripadvisor ratings in 2023 compared to 2022
How the data can be used to demonstrate business success
Francisco can demonstrate the success of O Pãozinho das Maria's in a range of ways:
Business revenue increased by 15.7% between 2022 and 2023, with average customer spend increasing by almost 28%
Although business costs increased by 9.7%, net profit increased by more than 74% as a result of increased revenue
The bakery's market share rose, which indicates improved competitiveness over rivals
The wastage rate fell, indicating improved control over production processes
Customer impressions of the business have improved, with key ratings from Facebook and Tripadvisor improving significantly
Staff turnover has almost halved, indicating improved worker satisfaction
The business's reputation is opening up new opportunities, such as offering bakery courses
Making Decisions
Financial data can be used to support business decision making, such as
How to increase sales
How to reduce costs
Which marketing tactics to adopt
How to improve productivity
Case Study
Fresh Fields Nursery
Sidney Parker took over as the owner of Fresh Fields Nursery Ltd in 2022, following his father's retirement. The business, a successful small wholesaler of garden plants, has changed little since Francisco's grandfather established it in the late 1950s
Determined to grow the business and improve its profitability, Sidney took a range of steps to modernise the business:
Installation of a computerised sales, accounting and stock system
Automation of elements such as irrigation and greenhouse heating,
Introduction of quality monitoring systems across the business.
These changes meant that Sidney had a large volume of data to help him understand why, with growing sales revenue, profits were less consistent. This could then help him make appropriate decisions to make the business more successful.
Sales and profit
Fixed and variable costs
Fixed costs
Crop yield and wastage
Staff turnover
Monthly sales
How the data may be used to make decisions
Data | Use in Decision Making |
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Sales and profit |
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Fixed and variable costs |
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Fixed costs |
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Crop yield and wastage |
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Staff turnover |
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Monthly sales |
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