Which two of the following are likely to be sent to a business by a person applying for a job?
Select two answers.
Application form
CV
Job advert
Job description
Person specification
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Which two of the following are likely to be sent to a business by a person applying for a job?
Select two answers.
Application form
CV
Job advert
Job description
Person specification
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Which two of the following are likely to increase the productivity of a business?
Select two answers
Excessive communication
Pressure groups
Retraining employees
Increased product range
Introducing new technology
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Which one of the following is a non-financial method of motivating an employee?
Select one answer.
Bonus
Commission
Job rotation
Remuneration
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Which one of the following is a type of organisational structure?
Select one .
Freelance
Hierarchical
Permanent
Permanent
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Kentucky Fried Chicken (KFC) is a fast food chain that sells fried chicken. Amongst its most popular products are Popcorn Chicken, Boneless Chicken boxes and Zinger Tower burgers. These are freshly cooked in batches in each of its 900 restaurants across the UK.
In 2017, KFC changed the company it used to transport its supplies of chicken. It replaced Bidvest with DHL. Bidvest had three distribution centres across the UK, but DHL only had one. In February 2018, DHL started to have logistical problems causing many KFC restaurants to run out of chicken. This led to a temporary closure of many KFC branches due to poor supplier reliability.
As a result of these closures, KFC started losing market share to rival fast food restaurants such as Burger King. KFC used social media and a viral advertising campaign to apologise to customers. It also considered lowering the prices of its most popular food items to win back lost customers and recapture market share.
State one job role that may be found in a fast food outlet such as KFC.
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Figure 1 shows the organisational structure of a business.
Which one of the following organisational structures is shown in Figure 1?
Figure 1
Select one answer.
Decentralised
Flat
Hierarchical
Remote
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Which one of the following documents states the qualities an employer is looking for in a new employee?
Select one answer.
Application form
CV
Job description
Person specification
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Which two of the following would allow a business to improve employee retention?
Select two answers.
Decreased remuneration
Excessive communication
Introducing job rotation
Providing training
Reduced employee autonomy
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Which one of the following is a feature of a centralised organisation?
Decisions are made by senior managers
Few levels of hierarchy
Decisions are devolved to regional employees
Chains of command are short
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Outline one benefit of using flexible working contracts for a large hotel chain.
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Iceland is a supermarket that sells frozen food. Although the grocery industry is very competitive, Iceland enjoyed a successful 2017. Sales revenue increased by 2.0% allowing profits to increase by £9.5 million to £160 million.
Iceland believes this success has been due to improved marketing. It has introduced new products using the Slimming World and Millie’s Cookies brand names. It also launched a new advertising campaign called ‘The Power of Frozen’. In addition it has developed a new store format called ‘The Food Warehouse’. These stores are much larger than a normal Iceland store which allows them to stock more luxury products. Iceland hopes that The Food Warehouse will help it to appeal to high-income customers and it plans to open more stores.
In 2018, Iceland received positive publicity from its decision to ban all plastic packaging on its own-brand products by 2023. It intends to replace plastic with recycled paper, as shown in Figure 3. A survey of 5,000 of its customers showed that 80% of them agreed with the change. Pressure groups, such as Friends of the Earth, have welcomed Iceland’s decision. Plastic waste has caused pollution of the world’s oceans and has killed marine life. Pressure groups hope that Iceland’s decision will be repeated by other supermarkets in the UK.
Outline one drawback of using internal recruitment to staff the new Food Warehouse stores.
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Which two of the following are financial methods of motivation?
Select two answers.
Teamworking
Job enrichment
Job rotation
Fringe benefits
Commission
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Explain one possible barrier to effective communication within a business.
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Explain one benefit to a business of using external recruitment to employ new staff.
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Explain one impact on a business from a lack of communication.
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Explain one impact on a business from reducing the size of its workforce.
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Discuss the impact on a business of giving employees permanent contracts.
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Explain one benefit to a business of using application forms in its recruitment process.
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In August 2017, UK supermarket group Sainsbury’s decided to cut its costs by £500 million to remain competitive.
One of the changes Sainsbury’s made was to end its membership of Fairtrade. The Fairtrade scheme gives farmers in countries such as Kenya a higher price for their crops, such as tea. In return, Sainsbury’s can use the Fairtrade logo on its products. This makes its groceries, such as bananas, more attractive to ethically-minded customers.
Sainsbury’s has decided to replace Fairtrade with its own scheme called ‘Fairly Traded’. Critics of the change believe that it confuses customers. Protests about this change have already been held in London.
Sainsbury’s also decided to reduce its head office workforce by 1,000. This allowed the company to increase wages for its shop floor employees, including checkout operators and shelf stackers, by 4.4% to £8 per hour. This reduced the wage difference with Aldi, which pays £8.53 per hour. Sainsbury’s wants to retrain shop floor employees to improve the customer service in its stores
Analyse the impact on Sainsbury's of its decision to increase the wages of its shop floor staff by 4.4%.
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Explain one drawback to a business of using online training to improve employees' skills.
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Tesla is a public limited company based in California, USA. Its founder and main shareholder, Elon Musk, wanted to produce an electric car that is affordable to a large number of potential customers. This car is called the Tesla Model 3 .
Introduced in 2017, the basic version of the Model 3 was originally priced at $50 000 and the company wanted to reduce this price to $35 000 by 2019. However, this was difficult to achieve because Tesla’s California factory suffered from low levels of productivity. These problems resulted in Tesla making a $976 million loss in 2018.
Following the introduction of tariffs on US imports by the Chinese government in 2018, Tesla decided to invest $5 billion in the construction of a new car factory in Shanghai, China. This factory will use flow production. However, with only $2.4 billion of available capital, Tesla needs to raise external finance to fund it.
In 2019, Tesla decided to close most of its showrooms to reduce costs. The company believes customers will be happy to purchase electric cars using e-commerce.
Analyse the impact on the motivation of Tesla's global workforce of its decision to close most of its showrooms.
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Explain one reason why a business may choose to recruit workers internally.
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Discuss the benefit of delayering to a large multinational business.
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Explain one impact a business of having a centralised structure.
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In August 2017, UK supermarket group Sainsbury’s decided to cut its costs by £500 million to remain competitive.
One of the changes Sainsbury’s made was to end its membership of Fairtrade. The Fairtrade scheme gives farmers in countries such as Kenya a higher price for their crops, such as tea. In return, Sainsbury’s can use the Fairtrade logo on its products. This makes its groceries, such as bananas, more attractive to ethically-minded customers.
Sainsbury’s has decided to replace Fairtrade with its own scheme called ‘Fairly Traded’. Critics of the change believe that it confuses customers. Protests about this change have already been held in London.
Sainsbury’s also decided to reduce its head office workforce by 1,000. This allowed the company to increase wages for its shop floor employees, including checkout operators and shelf stackers, by 4.4% to £8 per hour. This reduced the wage difference with Aldi, which pays £8.53 per hour. Sainsbury’s wants to retrain shop floor employees to improve the customer service in its stores.
In order to improve the motivation of its shop floor employees, Sainsbury's is considering two options:
Option 1: Retraining staff
Option 2: Increasing wages
Justify which one of these two options Sainsbury’s should choose.
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Iceland is a supermarket that sells frozen food. Although the grocery industry is very competitive, Iceland enjoyed a successful 2017. Sales revenue increased by 2.0% allowing profits to increase by £9.5 million to £160 million.
Iceland believes this success has been due to improved marketing. It has introduced new products using the Slimming World and Millie’s Cookies brand names. It also launched a new advertising campaign called ‘The Power of Frozen’. In addition it has developed a new store format called ‘The Food Warehouse’. These stores are much larger than a normal Iceland store which allows them to stock more luxury products. Iceland hopes that The Food Warehouse will help it to appeal to high-income customers and it plans to open more stores.
In 2018, Iceland received positive publicity from its decision to ban all plastic packaging on its own-brand products by 2023. It intends to replace plastic with recycled paper. A survey of 5,000 of its customers showed that 80% of them agreed with the change. Pressure groups, such as Friends of the Earth, have welcomed Iceland’s decision. Plastic waste has caused pollution of the world’s oceans and has killed marine life. Pressure groups hope that Iceland’s decision will be repeated by other supermarkets in the UK.
In order to recruit employees for its new ‘The Food Warehouse’ stores, Iceland is considering two options:
Option 1: offer permanent contracts
Option 2: offer temporary contracts.
Justify which one of these two options Iceland should choose.
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Mind Candy Ltd produces games and apps for computers and mobile devices. Its most successful game was Moshi Monsters. The game was aimed at young teenagers and was a global hit, with 80 million users in 2012.
In 2013, Mind Candy made large losses as sales revenue fell due to the falling popularity of its games. This was blamed on the short product life cycle of Moshi Monsters and increased competition in its market. As a result of these losses, Mind Candy reduced its workforce of software developers.
Mind Candy now needed to raise £1.2 million of extra finance. It required this finance to pay existing costs and fund the development of new apps such as Petlandia. Mind Candy believes Petlandia will allow it to return to organic growth. The app is free to download and allows players to design a virtual version of their own pet. This virtual pet can go on an adventure within the app. The adventure is then turned into a personalised storybook which can be purchased for £19.99.
Evaluate the likely implications for Mind Candy of using freelance workers on the Petlandia project. You should use the information provided as well as your knowledge of business.
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