Effective Recruitment (Edexcel GCSE Business) : Revision Note

Different Job Roles & Responsibilities

• Businesses have a wide range of job roles which are all related to each other in the organisational structure

• The names of job roles and their specific responsibilities will vary depending on the business

  • There should be similarities between the responsibilities of job roles at each level

Examples of Job Roles and Responsibilities

Director

• Examples

  • In a restaurant, this is likely to be the business owner

  • In a school, this is the governors or headteacher

• Responsibilities

  • Overall business performance

  • Target setting

  • Corporate objectives

  • Making key business decisions

  • Reporting to shareholders and other key stakeholders

Senior manager

• Examples

  • In a restaurant, this is likely to be the head chef and head waiter

  • In a school, this is the deputy and Assistant Headteachers

• Responsibilities

  • Managing and leadership of business functions

    • Functional strategies

    • Overseeing the work of teams and their supervisors

    • Medium-term decision making

Supervisor or Team Leader

• Examples

  • In a restaurant, this is likely to be the sous chef and shift manager

  • In a school, this is the head of year or head of faculty

• Responsibilities

  • Managing a group of workers

  • Delegate work

  • Reward and discipline operative staff

  • Make routine decisions

  • Department budgeting

  • Organise staffing

Operatives and Support Staff

• Examples

  • In a restaurant, this is junior chef, kitchen porter and waiters

  • In a school, this is the teachers, teaching assistants, finance and administrative staff

• Responsibilities

  • Carrying out work delegated by supervisors

  • Support colleagues as directed

How Businesses Recruit People

• The recruitment process involves identifying job roles that are needed and seeking people to fill vacancies

Recruitment Documentation

• Businesses use a range of documents in the recruitment process

 Documents used in the recruitment process  

• Before a business starts to look for new employees it writes a person specification and a job description

  • A person specification details the essential and desirable characteristics of the person suitable for the job including

    • Qualifications

    • Experience

    • Skills such as the ability to drive or IT capabilities

    • Personal characteristics and attributes

  • A job description details the features of the job including

    • Duties

    • Hours and location of the job

    • Managerial or supervisory responsibilities

    • Pay and conditions

• Once the job is advertised the business may accept applications from candidates via Curriculum Vitae (CV) or an application form

Comparing Application Forms and CVs

 Methods of Recruitment

•  Recruitment can be internal or external and will depend on the needs of the business

Internal and External Recruitment

• Once candidates have submitted their applications and the business has shortlisted suitable candidates, a variety of methods can be used to select the right worker for the job role

Common selection methods used to recruit employees 

• If a business needs to recruit quickly or if it is struggling to find the right employee it may use a recruitment agency to carry out the advertising and recruitment process on their behalf

  • New employees may be found quickly through a recruitment agency which has potential candidates already enrolled

  • It can be expensive, as businesses have to pay a fee for these services