Business Stakeholders (Edexcel GCSE Business)
Revision Note
Written by: Steve Vorster
Reviewed by: Jenna Quinn
An Introduction to Business Stakeholders
Business stakeholders are individuals or groups that affect or are affected by the actions of a business
Groups with an interest in the activities of a business
Stakeholders can have different objectives based on their different roles and perspectives
A business needs to take into account the needs and interests of its stakeholders to operate successfully and ensure long term success
The Different Objectives of Stakeholders
Stakeholder | Objective | Example |
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Owners (shareholders) |
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Employees |
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Management |
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Suppliers |
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Customers |
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Pressure groups |
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The local community |
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The government |
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Stakeholders Interactions with Businesses
How stakeholders are affected by business activity
Business activity can have various impacts on stakeholders
If a business experiences financial difficulties, shareholders may lose value in their investments and employees may face job losses or pay cuts
If a business is profitable, shareholders may benefit from increased dividends and employees may receive bonuses or promotions
Customers can be affected by business activity in terms of product availability, quality, and pricing
The local community can be impacted by the environmental and social impact of business operations, such as pollution or job creation
The government can be affected by business activity in terms of tax revenue and regulatory compliance (following the laws)
How stakeholders impact business activity
Stakeholders can impact business activity in various ways
Customers can influence product development and pricing through their purchasing decisions and feedback
Employees can impact business activity through their productivity, skills, and job satisfaction
Shareholders can impact business activity through their investment decisions and demands for returns
The local community can impact business activity through regulations and permits (from the local council), and social pressure
Pressure groups can impact business activity by lobbying for changes in policy or boycotting products
The government can impact business activity through taxes, regulations (laws), and subsidies
Possible Conflicts Between Stakeholder Groups
Stakeholder groups can have conflicting interests and objectives, which can lead to tensions and conflicts
Shareholders may prioritise profit maximisation, while employees may prioritise fair treatment and high wages
Customers may prioritise low prices, while the local community may prioritise environmental sustainability which raises costs and prices
These conflicts can create challenges for businesses to balance the competing demands of different stakeholder groups
E.g. A company may need to invest in costly environmental technology to meet the demands of the local community, but this may reduce profitability and upset shareholders
Conflicts can also arise when stakeholders have different levels of power and influence
E.g. Pressure groups with strong public support may be able to influence business activity more than individual shareholders
Managing stakeholder conflicts requires careful communication, transparency, and compromise
Real life Examples of Stakeholder Conflicts
Stakeholders | Conflict |
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Employees vs. Employers |
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Pressure Groups vs. Government |
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Local Communities vs. Developers |
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Examiner Tip
The interests of stakeholders should be considered whenever a question asks you to weigh up business choices, typically in the longer-answer questions. You might consider the following:
Which stakeholders might be supportive of each option?
And which stakeholders might oppose each option?
Is there a conflict between different stakeholders?
How might conflict be overcome?
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