Which of the following is covered by consumer law?
The provision of adequate breaks for consumers
The provision of a written contract at the point of sale
The provision of a guarantee for every product sold
The provision of adequate controls on the use of personal data
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Which of the following demonstrates compliance with Health and Safety laws?
Recruitment procedures forbid discrimination on grounds of race and age
Product descriptions for food items must contain all ingredients
Accident books must be kept and first aiders must be trained
Staff must be paid at least the National Living Wage Rate
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Which one of the following statements relates to employment law?
A person's qualifications should not affect how much they earn
A disability should not affect a person's chances of getting a job
All applicants must be interviewed for a job
All applicants must be offered the same wage rate
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Zephyr's T-shirts sell t-shirts with logos that are marketed as "Made from organically grown cotton.", though Zephyr is not sure that this is true. He buys 250 t-shirts from a distributor and checks each one for faults, looking for the following problems:
Is all stitching in place and secure? pass/fail
Is the T-shirt made from organic cotton? pass/fail
Zephyr sells all t-shirts that pass the first test for £30 each. If a t-shirt fails the checks, Zephyr sells the t-shirt at a discounted price of £20, but does not label any defects.
Identify two reasons why Zephyr's T-shirts fail to comply with consumer law.
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Zephyr's T-shirts sell t-shirts with logos made from organically grown cotton. Zephyr buys 250 t-shirts from a distributors and stores them on high-level shelving in his workshop. He insists that his assistant Marco climbs a ladder to retrieve each t-shirt when it is sold.
Marco has received no safety training and Zephyr does not hold any records of slips, trips or falls that occur in his workshop.
Identify two changes that Zephyr could make to his business in order to comply with the Health and Safety laws.
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State two criteria a product must comply with to meet the conditions of sale under the Consumer Rights Act.
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Identify two ways a business can conform with employment law.
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Explain two benefits to a business of ensuring the protection of their employees’ health and safety.
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Thorntons Ltd requires a sales assistant for one of its shops. A job advertisement was placed on its website with the following information.
Sales Assistant required
Pay up to £12 per hour depending on age and experience.
You will be given daily targets for sales of products
You will ensure every customer is welcomed when they arrive in store and help them to find the perfect gift or treat for themselves!
You will bring the brand alive through your customer service and your product knowledge
Explain how the recruitment process of the sales assistant has been affected by employment law, such as the Equality Act.
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Explain one way health and safety law might affect a business.
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State and explain two employment laws.
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Jameel has been running his business JAA Toys for two years. The toys have become popular and the business is now receiving larger orders from many toy shops. To help meet this increasing demand Jameel has rented a small business workshop, purchased more machinery and plans to recruit staff.
Jameel wants to recruit four people; three to make the toys and one for administration. He has decided that he will not recruit a manager because he wants to keep control over the production of the toys. Instead he will manage the employees himself and communicate his new designs to staff. This means his business will have a flat organisational structure. Jameel will spend a lot of his time visiting toy shops in the North of England to get orders. He also has plans to visit exhibitions to gain ideas for new designs.
Jameel is concerned about rising costs due to the expansion, so he wants to keep the cost of wages down. There are some weeks when production will be low because there are very few orders. The business will be very busy at other times, such as before Christmas. Jameel is aware he needs to recruit skilled production staff to make high-quality toys to his unique designs. This is important to maintain the unique selling point (USP) of JAA Toys.
Explain one way in which health and safety law might decrease the profits of a business
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All businesses must follow the law. Explain one negative impact for a business if it fails to follow the law.
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Explain one example of how a business would meet the requirements of consumer law to provide safe goods or services.
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Doorsteps is a sandwich bar that sells take-away sandwiches and wraps. The manager is very careful to list all allergens in bold type on the price list, and vegetarian and vegan items are listed separately. When serving customers, staff state the use-by date on each item purchased.
Analyse one impact of consumer protection law on a business such as Doorsteps.
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Zephyr's T-shirts has a good reputation for embroidering polo shirts with personalised logos with an exceptionally fast delivery time. Customers upload an image of the logo, and Zephyr's T-shirts aim to deliver the finished shirts within 3 working days. This is a highly competitive market, with many suppliers offering a similar product, albeit with an average 4-day lead time.
Staff must work at a very fast pace and often do not have breaks, working extra hours in order to complete their assigned daily workload. They often spend an hour or more each day repairing the sewing machines that are old and inefficient.
Zephyr has noticed an increase in complaints and returned polo shirts that do not conform to the high quality of workmanship stated on the website.
Zephyr has identified two options available to improve the quality of polo shirts sold:
provide more breaks for his staff and reduce overtime working
invest in buying and training workers on new, faster sewing machines that are faster
Recommend whether Zephyr should award more breaks to his staff, or invest in the new sewing equipment.
Give reasons for your choice.
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Last Course Patisserie Ltd is a small private limited company based in Devon which produces hand-made desserts and puddings. All of the desserts are made fresh to order, which has provided Last Course Patisserie with a reputation for being flexible when meeting customer needs.
Getting the best ingredients for the desserts is a vital part of the business. Last Course Patisserie found excellent suppliers of free range eggs and dairy products, as well as different types of flour such as soy flour and oat flour, to accommodate various allergens. The company prides itself on the highly trained sales staff who are able to advise customers about the ingredients used.
This has proved to be very popular with customers and the business now wishes to expand. Last Course Patisserie is considering setting up its own small chain of retail outlets to sell directly to customers in the Devon area or whether to supply their products to third party retail outlets such as bakery chains and coffee shops.
Last Course Patisserie is aware its products contain many allergens and knows it must comply with consumer law to display the ingredients of the products on sale. As the products are made to order, the list of ingredients can change frequently and need careful monitoring. Staff must be highly trained to keep up with the changing product range. During staff breaks and holidays, accurate knowledge hand-over to new staff is crucial for consumer safety. The management are concerned that third-party retailers may not have the same attention to detail and will not train their staff to a high level on their products.
In order to expand and to comply with consumer law, Last Course Patisserie has two options:
set up its own chain of retail outlets and sell directly to the public
sell their output to third-party retail outlets such as bakery chains and coffee shops
Analyse the effect of each of these two options on Last Course Patisserie.
Evaluate which of these two options will create the best opportunity for Last Course Patisserie to expand and comply with consumer law.
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