Since opening in 2003, Krispy Kreme has expanded steadily in the UK. There are now 45 stores and coffee shops, with another 35 planned for the next few years. Quality is an important part of Krispy Kreme’s business, as all doughnuts have to be made with quality ingredients according to the original secret recipe from America.
To ensure perfection, every doughnut is made in one of only 13 larger stores. They are then delivered to local outlets. To make sure they are fresh, each doughnut has a shelf life of only one day.
All new employees follow an induction programme. This covers understanding the importance of quality and health & safety procedures. Krispy Kreme aims to keep the top hygiene rating of 5 at all its stores.
Krispy Kreme wants staff to enjoy their work and take pride in their job. Employees focus on:
being passionate about their work, and believing in the quality of their products
demonstrating initiative, creativity and problem-solving skills.
Incentive schemes and a national annual awards ceremony are organised to celebrate successes.
There are formal training sessions as well as support from line managers, peers and trainers. Additionally, Skills Workshops and Talent Workshops offer support for those keen to further their careers. There are many career opportunities and internal promotions are frequent. Krispy Kreme is proud that over 60% of senior positions are filled internally.
A Krispy Kreme app is available to customers in the USA. Other major coffee shop chains in the UK have apps for customers to use that include a store locator, offers, loyalty bonuses and menus. App developers have quoted £30 000–40 000 to create an app.