Methods of Training (AQA GCSE Business)

Induction Training

• Induction training is usually delivered as soon as possible after new workers join a business

• It introduces employees to the organisation, its culture, policies, procedures and their job roles and responsibilities

  • E.g. Induction training for new employee at Marks & Spencer covers customer service procedures, product knowledge, store policies and safety procedures

 Diagram: Common Elements of Induction Training  

Induction training usually includes a tour of the premises, meeting key colleagues and instruction on key business policies  

• Some aspects of induction training need to be revisited by employees regularly

  • Health and safety training needs to be carried out regularly, especially when new regulations come into effect

  • When business policies change, employees need to understand the implications for their job role

Evaluation of Induction Training

On the job Training

• On-the-job training takes place while employees are working in their job roles

  • Employees learn skills and knowledge from colleagues while performing their job duties

  • It can involve work shadowing, in-house training sessions or IT-based training programmes

    • E.g. A sous chef at The Ivy Restaurant in York receives on-the-job training from the Head Chef to learn how to prepare new dishes, use equipment and improve cooking techniques

An Evaluation of On-the-Job Training

Off the job Training

• Off-the-job training takes place away from or outside of the workplace

• It can be in the form of college/university courses, workshops, seminars, conferences or online courses

  • E.g. Teachers attend exam board training days, where they learn how to deliver the syllabus and help students prepare for exams

An Evaluation of Off-the-Job Training