Sources of Conflict with Employees (DP IB Business Management)

Revision Note

Lisa Eades

Written by: Lisa Eades

Reviewed by: Steve Vorster

Sources of Conflict with Employees

  • Conflict at all levels in the workplace can arise as a result of differences in goals, values, personalities or communication styles

  • It can occur at all levels within a business

Reasons for Conflict in the Workplace

Inadequate Leadership & Communication

Power Struggles

Relationships

  • Poor management or leadership styles

  • Lack of support from supervisors

  • Differences in communication styles

  • Struggles for influence/authority

  • Competition for limited resources or promotions

  • Budget constraints leading to tension

  • Pressure to outperform colleagues

  • Personality clashes

  • Incompatible work styles

  • Personal biases or prejudices

  • Differences in cultural backgrounds

Workplace Inequities

Stress & Role Ambiguity

Differences in Values and Goals

  • Perceived favouritism

  • Unequal distribution of resources/opportunities

  • Discrimination or harassment

  • Employees feeling undervalued/unrecognised

  • High levels of pressure

  • Overworked employees with unrealistic expectations

  • Unclear job responsibilities

  • Lack of role definition leading to confusion

  • Varied opinions on what is important or priorities

  • Conflicting personal or professional goals

  • Intolerance/inability to compromise

  • Unresolved workplace conflict can lead to a range of issues

    • Lower productivity as workers are distracted from the task at hand

    • Reduce employee morale as a result of anxiety/stress

    • Limit opportunities for collaboration

    • Create negative workplace 'politics' which can undermine business efficiency

Examiner Tips and Tricks

Conflict in a business does not always lead to negative outcomes

It can help to solve problems and encourages workers to recognise differences in opinions and perceptions

If it is managed effectively conflict can lead to better outcomes in the future

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Lisa Eades

Author: Lisa Eades

Expertise: Business Content Creator

Lisa has taught A Level, GCSE, BTEC and IBDP Business for over 20 years and is a senior Examiner for Edexcel. Lisa has been a successful Head of Department in Kent and has offered private Business tuition to students across the UK. Lisa loves to create imaginative and accessible resources which engage learners and build their passion for the subject.

Steve Vorster

Author: Steve Vorster

Expertise: Economics & Business Subject Lead

Steve has taught A Level, GCSE, IGCSE Business and Economics - as well as IBDP Economics and Business Management. He is an IBDP Examiner and IGCSE textbook author. His students regularly achieve 90-100% in their final exams. Steve has been the Assistant Head of Sixth Form for a school in Devon, and Head of Economics at the world's largest International school in Singapore. He loves to create resources which speed up student learning and are easily accessible by all.