Financial & Non-financial Rewards (DP IB Business Management)

Revision Note

Steve Vorster

Written by: Steve Vorster

Reviewed by: Jenna Quinn

Financial Incentives to Improve Performance

  • Financial incentives are rewards or payments given to employees in return for their labour - or improved performance 

Diagram: financial rewards

Examples of financial rewards include commission, piecework pay, bonus, profit sharing, performance related pay, wages and salaries, fringe benefits
Examples of financial rewards 

Motivational Theory and Financial Incentives

Incentive Type

Explanation

Link to Motivational Theories

Piecework

  • Employees are paid according to the number of units or pieces they produce

  • Commonly used in manufacturing or assembly-line settings and encourages workers to increase their output e.g. garment factories in Bangladesh use this

  • Taylor's Scientific management

Commission

  • A percentage of sales revenue paid to workers who sell products or services

  • Commonly used in sales roles and motivates staff to increase their sales revenue

  • Hygiene factor in Hertzberg's Theory

  • Connects to Esteem Needs in Maslow's Hierarchy (salesperson of the month)

Bonus

  • An additional payment is given to staff as a reward for achieving specific goals, completing projects on time, or exceeding performance expectations

  • Motivates staff to work harder and achieve better results

  • Connects to Esteem Needs in Maslow's Hierarchy (achievement)

  • Herzberg believed that bonuses as the main form of payment would negatively influence individual behaviour in the workplace (this was part of the problem in the banking industry leading up to the 2008 financial crash)

Profit share

  • A portion of the company's profits are distributed among staff

  • This encourages them to think like owners, work collaboratively and focus on the company's overall goals

  • Motivator in Herzberg's Theory as it creates buy in to increased responsibility (help the organisation succeed; be an owner) 

Performance-related pay

  • Staff are paid based on their performance which (theoretically) motivates staff to work harder and achieve better results

  • This form of payment has been severely criticised as discriminatory and open to abuse by managers

  • Hygiene Factor in Herzberg's theory - and has been proven to cause significant dissatisfaction when utilised

Fringe Benefits

  • Financial rewards received by employees other than wages or salary such as medical insurance, a company vehicle or private pension plan 

  • Fringe benefits may link to ego needs in Maslow's hierarchy of needs especially if they are linked to employees' position in the organisational hierarchy

Wages & Salaries

  • Wages are usually paid to workers on the basis of hours worked (time rate) or items produced (piece rate)

  • Salaries are expressed on an annual basis and workers are paid a proportion on a periodic basis (usually each month)

  • Connects to safety needs in Maslow's hierarchy of needs and acts as a hygiene factor in Hertzberg's two-factor theory

  • Equitable and sufficient pay is required to avoid staff dissatisfaction and retain workers

Non-financial Incentives to Improve Performance

  • Non-financial incentives are rewards or motivators not directly related to money

Diagram: non-financial incentives

Examples of non financial rewards include job enlargement, empowerment, job rotation, job enrichment, flexible working, team working, consultation, delegation
Examples of non-financial rewards
  • These incentives are usually intangible and include methods that lead to recognition, praise, job satisfaction, and better work-life balance

Motivation Theory and Non-financial Incentives

Incentive Type

Explanation

Link to Motivational Theories

Empowerment

  • Involves giving staff the authority and resources to make decisions and take action without first receiving management approval

  • Increases staff sense of ownership and responsibility, leading to improved productivity

  • Maslow's 'Esteem' Needs as staff contribution is valued

  • A 'motivator' in Herzberg's Two Factor Theory (increase in responsibility)

Team working

  • Involves creating opportunities for staff to work collaboratively

  • Staff can share ideas and expertise, leading to improved productivity and innovation

  • Maslow's Love & Belonging, as well as Esteem Needs

Job enrichment

  • Involves adding more challenging or meaningful tasks to a job

  • Staff feel more motivated and engaged, leading to improved productivity

  • A 'motivator' in Herzberg's Two Factor Theory

Job rotation

  • Involves moving staff between different roles in the business

  • Exposes staff to new challenges and experiences which can increase motivation, understanding and skill

  • A 'motivator' in Herzberg's Two Factor Theory (the work itself)

Job enlargement

  • Involves expanding staff's job duties to include additional tasks or responsibilities

  • Engaging with a variety of tasks can increase motivation and job satisfaction, leading to improved productivity

  • Mayo's Human Relations Theory as it encourages the development of staff

  • A 'motivator' in Herzberg's Two factor Theory (the work itself)

Examiner Tips and Tricks

When asked to assess a compensation package on offer, consider the following before answering:

  1. The context of the business: Is it a manufacturing facility or a team of creative designers?

  2. The Industry norms: Does the data provide any insight into what competitors are doing?

  3. The balance of the compensation package: ideally it should include appropriate financial and non-financial incentives to maximise employee productivity and retention.

The case study usually provides good data which helps you to answer the above questions so refer to it as supporting evidence.

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Steve Vorster

Author: Steve Vorster

Expertise: Economics & Business Subject Lead

Steve has taught A Level, GCSE, IGCSE Business and Economics - as well as IBDP Economics and Business Management. He is an IBDP Examiner and IGCSE textbook author. His students regularly achieve 90-100% in their final exams. Steve has been the Assistant Head of Sixth Form for a school in Devon, and Head of Economics at the world's largest International school in Singapore. He loves to create resources which speed up student learning and are easily accessible by all.

Jenna Quinn

Author: Jenna Quinn

Expertise: Head of New Subjects

Jenna studied at Cardiff University before training to become a science teacher at the University of Bath specialising in Biology (although she loves teaching all three sciences at GCSE level!). Teaching is her passion, and with 10 years experience teaching across a wide range of specifications – from GCSE and A Level Biology in the UK to IGCSE and IB Biology internationally – she knows what is required to pass those Biology exams.