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What is formal communication?
Formal communication is channelled through a business's formal organisational structure and is likely to be capable of being recorded in some way e.g. minutes.
Define the term informal communication.
Informal communication is any communication that takes place outside of the official channels and is unlikely to be formally recorded.
True or False?
Face-to-face communication allows for the exchange of facial expressions, body language, and tone of voice.
True.
Face-to-face communication allows for the exchange of facial expressions, body language, and tone of voice.
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What is formal communication?
Formal communication is channelled through a business's formal organisational structure and is likely to be capable of being recorded in some way e.g. minutes.
Define the term informal communication.
Informal communication is any communication that takes place outside of the official channels and is unlikely to be formally recorded.
True or False?
Face-to-face communication allows for the exchange of facial expressions, body language, and tone of voice.
True.
Face-to-face communication allows for the exchange of facial expressions, body language, and tone of voice.
Give two examples of formal written methods of communication.
Examples of formal written methods of communication include:
Reports
Letters
Emails
Press releases
Brochures
True or False?
Telephone calls are an example of formal verbal communication.
False.
Telephone calls are an example of informal verbal communication.
Define the term jargon.
Jargon is technical terminology or industry-specific language that can create barriers between individuals or departments.
True or False?
Facial expressions and tone of voice can sometimes be misinterpreted.
True.
Facial expressions and tone of voice can sometimes be misinterpreted.
Why might videoconferencing be useful for multinational businesses?
Videoconferencing may be useful for multinational businesses because it allows people in different locations to connect using the internet.
What is a technological barrier to communication?
A technological barrier to communication is when technical issues such as poor internet connections, malfunctioning equipment, or unfamiliarity with communication platforms slow down communication.
How can hierarchical barriers affect communication?
Employees may feel hesitant to communicate with their superiors due to fear of repercussions or a perceived lack of accessibility. This can impede the free flow of information and ideas within a business.