SwiftSnacks operates a network of vending machines that sell healthy snacks and beverages in office buildings and schools. The company has grown rapidly, but inconsistent supply chain management has led to stockouts in some vending machines and overstocking in others, causing waste and reduced customer satisfaction.
To address this, SwiftSnacks is evaluating its supply chain processes, including the use of automated stock control systems to optimise replenishment schedules. Additionally, the company is considering outsourcing the stocking of its vending machines to a third-party logistics provider. SwiftSnacks must balance the benefits of outsourcing with the need to maintain control over product quality and brand reputation.