Sunrise Cafe is a family-owned coffee shop in a busy urban neighbourhood. Known for its high-quality artisan coffee and cosy atmosphere, the cafe recently introduced a new menu item: "CoffeeFusion," a premium cold brew infused with exotic flavours. The owners took a product-orientated approach when creating CoffeeFusion, focusing on unique flavours and innovative brewing techniques.
Despite the product’s launch, sales have been lower than expected, with customers expressing a preference for simpler, more affordable options. Meanwhile, a competing chain, QuickBrew, is thriving by catering to consumer demand for convenience and cost-effectiveness. The owners of Sunrise Cafe must now decide whether to continue perfecting CoffeeFusion’s recipe or adopt a market-orientated strategy to better meet customer preferences.