Stakeholders (DP IB Business Management: HL)

Exam Questions

44 mins14 questions
12 marks

Case Study

Daewoo Electronics Ltd is a South Korean electronics manufacturer. In 2024, DEL's board of directors is considering expanding into the European market, which will affect various stakeholders of the business.

Define the term 'stakeholder'.

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22 marks

Case Study

Nordic Paper Mills Ltd produces sustainable paper products in Scandinavia. The company regularly considers how its operations impact its various stakeholder groups.

State two ways stakeholders can affect a business.

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32 marks

Case Study

United Metals Manufacturing PLC produces industrial components in Birmingham. The company employs 500 workers across three production facilities and k=considers them important internal stakeholders.

State two objectives of internal stakeholders.

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42 marks

Case Study

Eastern Retail Group PLC operates department stores across Asia. In 2024, ERG is evaluating its relationships with external stakeholders.

Define the term 'external stakeholders'.

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52 marks

Case Study

African Mining Ltd extracts precious metals in South Africa. The company interacts with external stakeholders, including local communities and government agencies.

State two objectives of external stakeholders.

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62 marks

Case Study

Nordic Electronics Ltd manufactures consumer electronics in Sweden. The company regularly engages with various pressure groups regarding environmental issues.

Define the term 'pressure group'.

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72 marks

Case Study

Australian Mining Ltd extracts minerals in Western Australia. The company uses stakeholder mapping to evaluate their influence on its operations.

State two categories in stakeholder mapping.

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82 marks

Case Study

Toyota announced plans to convert its UK factory to electric vehicle production. This created stakeholder conflict. Trade unions opposed job cuts, while environmental groups supported the change.

Describe one cause of stakeholder conflict

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14 marks

Case Study

UrbanGreens Ltd is a social enterprise operating urban farms to provide fresh, affordable produce to inner-city communities. The company’s mission is “To transform urban spaces into sources of sustainable food and community empowerment.” UrbanGreens’ strategic objective is to expand to five new cities within three years.

The business has several key stakeholders. Employees seek fair wages and safe working conditions. Local communities value the fresh produce and job opportunities UrbanGreens provides but are concerned about potential disruption during farm construction. Shareholders expect financial returns from the company’s rapid growth, while environmental pressure groups advocate for strict adherence to sustainability practices.

Recently, UrbanGreens faced criticism for not consulting local residents about new farm locations, leading to protests in one city. This highlights the need for UrbanGreens to balance the competing interests of stakeholders.

Explain one advantage and one disadvantage of UrbanGreens consulting local residents before expanding to new cities.

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26 marks

Case Study

UrbanGreens Ltd is a social enterprise operating urban farms to provide fresh, affordable produce to inner-city communities. The company’s mission is “To transform urban spaces into sources of sustainable food and community empowerment.” UrbanGreens’ strategic objective is to expand to five new cities within three years.

The business has several key stakeholders. Employees seek fair wages and safe working conditions. Local communities value the fresh produce and job opportunities UrbanGreens provides but are concerned about potential disruption during farm construction. Shareholders expect financial returns from the company’s rapid growth, while environmental pressure groups advocate for strict adherence to sustainability practices.

Recently, UrbanGreens faced criticism for not consulting local residents about new farm locations, leading to protests in one city. This highlights the need for UrbanGreens to balance the competing interests of stakeholders.

Analyse two advantages and one disadvantage of balancing the interests of employees and shareholders at UrbanGreens.

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36 marks

Case Study

SpeedyDeliver Ltd is a logistics company specialising in last-mile delivery for online retailers. Its mission is “To deliver faster, smarter, and greener.” The company’s strategic objective is to reduce delivery times by 15% within two years while transitioning 50% of its fleet to electric vehicles.

SpeedyDeliver’s stakeholders include employees, who are concerned about job security as the company implements automation, and customers, who demand reliable, fast, and affordable deliveries. Shareholders expect growth and profitability, while environmental pressure groups advocate for greener practices, criticising the company for not fully committing to carbon neutrality.

Recently, SpeedyDeliver faced protests from employees opposing the introduction of automated sorting systems. Simultaneously, customers have reported increased delivery delays, highlighting the complexity of balancing stakeholder expectations.

Analyse two advantages and one disadvantage to its stakeholders of SpeedyDeliver transitioning to electric vehicles.

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44 marks

Case Study

SpeedyDeliver Ltd is a logistics company specialising in last-mile delivery for online retailers. Its mission is “To deliver faster, smarter, and greener.” The company’s strategic objective is to reduce delivery times by 15% within two years while transitioning 50% of its fleet to electric vehicles.

SpeedyDeliver’s stakeholders include employees, who are concerned about job security as the company implements automation, and customers, who demand reliable, fast, and affordable deliveries. Shareholders expect growth and profitability, while environmental pressure groups advocate for greener practices, criticising the company for not fully committing to carbon neutrality.

Recently, SpeedyDeliver faced protests from employees opposing the introduction of automated sorting systems. Simultaneously, customers have reported increased delivery delays, highlighting the complexity of balancing stakeholder expectations.

Describe two challenges SpeedyDeliver might face in balancing the interests of employees and customers.

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54 marks

Case Study

FreshStart Groceries is a regional supermarket chain that markets itself as a champion of local communities. Its mission is “To provide fresh, affordable food while supporting local suppliers.” FreshStart’s strategic objective is to increase its market share by 10% over the next two years, primarily by expanding its range of locally sourced products.

The company’s stakeholders include local farmers, who depend on long-term contracts with FreshStart, and customers, who value affordability and product quality. Shareholders expect consistent profitability, while environmental groups pressure the company to reduce food waste. Recently, FreshStart faced criticism for not paying local farmers promptly, leading to protests and negative media coverage. At the same time, customers have complained about price increases, which were necessary to cover rising supply chain costs.

FreshStart is exploring stakeholder mapping to prioritise and address these competing demands effectively.

Explain one advantage and one disadvantage of FreshStart using stakeholder mapping to manage its relationships.

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64 marks

Case Study

FreshStart Groceries is a regional supermarket chain that markets itself as a champion of local communities. Its mission is “To provide fresh, affordable food while supporting local suppliers.” FreshStart’s strategic objective is to increase its market share by 10% over the next two years, primarily by expanding its range of locally sourced products.

The company’s stakeholders include local farmers, who depend on long-term contracts with FreshStart, and customers, who value affordability and product quality. Shareholders expect consistent profitability, while environmental groups pressure the company to reduce food waste. Recently, FreshStart faced criticism for not paying local farmers promptly, leading to protests and negative media coverage. At the same time, customers have complained about price increases, which were necessary to cover rising supply chain costs.

FreshStart is exploring stakeholder mapping to prioritise and address these competing demands effectively.

Describe two challenges FreshStart might face in balancing the needs of its customers and suppliers.

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