Conflict Resolution Processes (DP IB Business Management)
Revision Note
Written by: Lisa Eades
Reviewed by: Steve Vorster
Resolving Conflicts
Conflict resolution is the steps taken by leaders and employees (or their representatives) to solve disagreements in the workplace
Successful conflict resolution usually requires the needs of both the business and its employees to be met
There is a range of ways to resolve workplace conflict
Conciliation & arbitration
Employee participation
Industrial democracy
No-strike agreements
Single-union agreements
Approaches to Conflict Resolution
Approach | Explanation | Example |
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Conciliation & Arbitration |
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Employee Participation |
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Industrial Democracy |
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No-strike Agreements |
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Single-union Agreements |
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