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IBBusinessDPBusiness ManagementHLFlashcards5. Operations Management5.3 Lean Production & Quality Management

5.3 Lean Production & Quality Management (DP IB Business Management)

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    What is lean production?

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  • What is lean production?

    Lean production is a management philosophy that aims to maximise value while minimising waste.

  • What are the 7 wastes eliminated in lean production?

    The 7 wastes eliminated in lean production are:

    • Transportation

    • Inventory

    • Motion

    • Waiting

    • Overproduction

    • Overprocessing

    • Defects

  • What is meant by the term kaizen?

    Kaizen is continuous improvement through small, ongoing changes to work processes and productive efficiency

  • True or False?

    Just-in-time (JIT) involves storing large amounts of inventory

    False.

    Just-in-time (JIT) involves ordering raw materials as needed and having them delivered just in time for production.

  • What is cradle to cradle design?

    Cradle to cradle design is an approach focused on creating products with a circular lifecycle, emphasising recyclability and sustainability,

  • State two principles of cradle to cradle design.

    Principles of cradle to cradle design include:

    • Using responsible materials and components

    • Designing for disassembly

    • Using renewable energy

    • Good water stewardship

    • Stakeholder responsibility

    • Continuous improvement

  • What is Total Quality Management (TQM)?

    Total Quality Management (TQM) is a whole-business approach to quality which aims for zero defects and customer satisfaction.

  • True or False?

    Lean production aims for zero defects in output.

    True.

    Lean production aims for zero defects in output

  • True or False?

    Lean production should involve developing excellent relationships with suppliers.

    True.

    Lean production should involve developing excellent relationships with suppliers.

  • What does a right first time approach involve?

    A right first time approach involves:

    • Aiming for zero defects in output

    • Identifying and solving problems as they arise

    • Preventing rather than correcting errors

  • State two ways to measure quality?

    Ways to measure quality include:

    • Reject rates

    • Product returns

    • Product recalls

    • Complaints

  • Define the term quality control.

    Quality control is inspecting the quality of output at the end of the production process.

  • What is quality assurance?

    Quality assurance is inspecting the quality of production throughout the production process.

  • What are quality circles?

    Quality circles are groups of workers meeting regularly to identify and solve quality problems in the production process.

  • True or False?

    High quality may provide justification to charge a premium price for products.

    True.

    High quality may provide justification to charge a premium price for products.

  • Define the term benchmarking.

    Benchmarking is comparing a business's quality and performance with market leaders within the same industry.

  • What does TQM stand for?

    TQM stands for Total Quality Management.

  • True or False?

    TQM only focuses on production quality.

    False.

    TQM places quality at the core of every business activity or function, not just production.

  • What is the reject rate?

    The reject rate is the percentage of output considered not fit for sale.

  • True or False?

    Quality circles can help a business identify innovative practices and processes used by competitors.

    False.

    Benchmarking can help a business identify innovative practices and processes used by competitors.

  • What are quality standards?

    Quality standards include national and international benchmarks that demonstrate a business's commitment to quality.

  • True or False?

    Quality standards are administered by independent bodies.

    True.

    Quality standards are administered by independent bodies that carry out stringent tests to ensure standards are met or exceeded.

Previous:5.2 Operations MethodsNext:5.4 Location

    1. Topic 1

      1.1 What is a Business?

    2. Topic 2

      1.2 Types of Business Entities

    3. Topic 3

      1.3 Business Objectives

    4. Topic 4

      1.4 Stakeholders

    5. Topic 5

      1.5 Growth & Evolution

    6. Topic 6

      1.6 Multinational Companies (MNCs)

    1. Topic 1

      2.1 Introduction to Human Resource Management

    2. Topic 2

      2.2 Organisational Structure

    3. Topic 3

      2.3 Leadership & Management

    4. Topic 4

      2.4 Motivation & Demotivation

    5. Topic 5

      2.5 Organisational (Corporate) Culture

    6. Topic 6

      2.6 Communication

    7. Topic 7

      2.7 Industrial Relations

    1. Topic 1

      3.1 Introduction to Finance

    2. Topic 2

      3.2 Sources of Finance

    3. Topic 3

      3.3 Costs & Revenues

    4. Topic 4

      3.4 Final Accounts

    5. Topic 5

      3.5 Profitability & Liquidity Ratio Analysis

    6. Topic 6

      3.6 Efficiency Ratio Analysis

    7. Topic 7

      3.7 Cash Flow

    8. Topic 8

      3.8 Investment Appraisal

    9. Topic 9

      3.9 Budgets

    1. Topic 1

      4.1 Introduction to Marketing

    2. Topic 2

      4.2 Marketing Planning

    3. Topic 3

      4.3 Sales Forecasting

    4. Topic 4

      4.4 Market Research

    5. Topic 5

      4.5 The Marketing Mix (7 P's)

    6. Topic 6

      4.6 International Marketing

    1. Topic 1

      5.1 Introduction to Operations Management

    2. Topic 2

      5.2 Operations Methods

    3. Topic 3

      5.3 Lean Production & Quality Management

    4. Topic 4

      5.4 Location

    5. Topic 5

      5.5 Break-Even Analysis

    6. Topic 6

      5.6 Production Planning

    7. Topic 7

      5.7 Crisis Management & Contingency Planning

    8. Topic 8

      5.8 Research & Development (R&D)

    9. Topic 9

      5.9 Management Information Systems

    1. Topic 1

      6.1 The Business Management Toolkit