2.6 Communication (DP IB Business Management)

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  • What is formal communication?

    Formal communication is channelled through a business's formal organisational structure and is likely to be capable of being recorded in some way e.g. minutes.

  • Define the term informal communication.

    Informal communication is any communication that takes place outside of the official channels and is unlikely to be formally recorded.

  • True or False?

    Face-to-face communication allows for the exchange of facial expressions, body language, and tone of voice.

    True.

    Face-to-face communication allows for the exchange of facial expressions, body language, and tone of voice.

  • Give two examples of formal written methods of communication.

    Examples of formal written methods of communication include:

    • Reports

    • Letters

    • Emails

    • Press releases

    • Brochures

  • True or False?

    Telephone calls are an example of formal verbal communication.

    False.

    Telephone calls are an example of informal verbal communication.

  • Define the term jargon.

    Jargon is technical terminology or industry-specific language that can create barriers between individuals or departments.

  • True or False?

    Facial expressions and tone of voice can sometimes be misinterpreted.

    True.

    Facial expressions and tone of voice can sometimes be misinterpreted.

  • Why might videoconferencing be useful for multinational businesses?

    Videoconferencing may be useful for multinational businesses because it allows people in different locations to connect using the internet.

  • What is a technological barrier to communication?

    A technological barrier to communication is when technical issues such as poor internet connections, malfunctioning equipment, or unfamiliarity with communication platforms slow down communication.

  • How can hierarchical barriers affect communication?

    Employees may feel hesitant to communicate with their superiors due to fear of repercussions or a perceived lack of accessibility. This can impede the free flow of information and ideas within a business.