True or False?
Taylor's scientific management starts with a scientific analysis of what is involved in a job.
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True or False?
Taylor's scientific management starts with a scientific analysis of what is involved in a job.
True.
Taylor's method starts with a scientific analysis of what is involved in a job.
Define the term piece-rate pay.
Piece-rate pay is where workers are paid based on the amount of work they complete, e.g. paid per t-shirt produced.
True or False?
Scientific Management emphasises the use of incentives to motivate workers.
True.
Scientific Management emphasises the use of incentives to motivate workers.
True or False?
Taylor's Scientific Management is applicable to roles requiring high levels of creativity.
False.
Taylor's Scientific Management is not suitable for roles requiring high levels of creativity, problem-solving or interpersonal skills.
What is Maslow's Hierarchy of Needs?
Maslow's Hierarchy of Needs is a theory of human motivation that outlines five tiers of human needs that must be met for individuals to reach their full potential.
True or False?
According to Maslow, workers should be trained to perform only one task, which they become very skilled at.
False.
Taylor recommended that workers should be trained to perform only one task, which they become very skilled at.
List two typical examples of workers' safety needs.
Typical safety needs include:
The need for job security
Fair pay and benefits
Safe working conditions
True or False?
Physiological needs are the highest level in Maslow's Hierarchy of Needs.
False.
Physiological needs are the lowest level in Maslow's Hierarchy of Needs.
Define esteem needs.
Esteem needs include the need for recognition of accomplishments and a positive work culture that values individual contributions.
What can businesses do to help employees achieve self-actualisation?
Businesses can help employees achieve self-actualisation by offering opportunities for them to pursue their passions and interests.
True or False?
Love and belonging needs include teamwork and a sense of community.
True.
Love and belonging needs include teamwork and a sense of community.
True or False?
Hygiene factors lead to job satisfaction.
False.
Hygiene factors do not necessarily lead to job satisfaction, but their absence can cause dissatisfaction.
What are motivators according to Herzberg?
Motivators are elements of a job role that lead to job satisfaction, such as increased responsibility.
True or False?
Addressing motivators increases satisfaction.
True.
Addressing motivators increases satisfaction, leading to increased productivity and profitability.
True or False?
Good working conditions are a motivator, according to Herzberg.
False.
Good working conditions are a hygiene factor, according to Herzberg.
Define the term induction training.
Induction training is undertaken by employees when they start working for a business, introducing them to its culture, policies, procedures and their job roles and responsibilities.
True or False?
On-the-job training takes place outside of the workplace.
False.
On-the-job training takes place while employees are working in their job roles.
What is off-the-job training?
Off-the-job training takes place away from the normal workplace, typically through workshops, seminars, conferences or online courses.
What is the difference between training and development?
Training is the teaching of new skills, while development is the improvement of existing skills.
What is on-the-job training?
On-the-job training takes place while employees are working in their job roles, during which time they are trained by a co worker.
True or False?
Off-the-job training is always more expensive than on-the-job training.
False.
Off-the-job training can be cost-effective if provided online or through webinars.
State two common elements of induction training.
Common elements of induction training include:
A tour of the premises
Meeting key colleagues
IT and finance policies
HR and security procedures
Health and safety policy
Company story and culture
Issuing equipment
Why might on-the-job training impact productivity?
On-the-job training can impact productivity because employees may make mistakes while learning, and it requires other workers to devote time to train their colleagues.