Managing People (Edexcel A Level Business): Exam Questions

Exam code: 9BS0

3 hours16 questions
1
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4 marks

Read the following extracts (A to C) before answering

Using the data in Extract A, calculate the percentage increase in the hourly wage that Tesco would have to pay its staff to match Aldi’s. State your answer to two decimal places.

24 marks

Read the following extracts (D to G) before answering

Explain one benefit to Uber of classifying its drivers as independent contractors.

34 marks

Read the following extracts (A to D) before answering

Explain one disadvantage to Rolls Royce of removing a layer of its experienced senior management.

44 marks

Read the following extracts (D to G) before answering

Explain one benefit to Nestle of its decision to start an apprenticeship programme in Brazil.

54 marks

Read the following extracts (D to G) before answering

Explain one likely impact of the North Star initiative on the quality of customer service provided to Starbucks' customers.

64 marks

Read the following extracts (E to H) before answering

Explain one benefit to The Derby Theatre of using external recruitment to fill its Technical Manager vacancy

7
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4 marks

Read Extracts A to C before answering

Explain one reason food delivery apps, such as Deliveroo, pay their workers commission.

110 marks

Read the following extracts (A to D) before answering

Assess the likely value of having a flexible workforce for a business, such as Nestlé

212 marks

Read the following extracts (A to C) before answering

Assess the likely impact on Aldi’s costs if staff choose to leave due to poor working conditions

38 marks

Read the following extracts (E to G) before answering

Assess two likely benefits of flexible working to small family-owned restaurants, such as The Wonky Table

4
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8 marks

Read the following extracts (A to D) before answering

Assess two types of staff training that might be used by the Gi Group for the 2022 Commonwealth Games.

120 marks

Read the following extracts (A to D) before answering 

Hot Chip will employ a manager in each of its outlets. These managers could use a broadly autocratic or democratic leadership style

Evaluate these two options and recommend which is the most suitable leadership style for a business such as Hot Chip.

220 marks

Read the following extracts (A to C) before answering

To improve customer satisfaction, Aldi has identified the need to focus on employee performance. This could be achieved by Aldi focusing on financial incentives or non-financial techniques

Evaluate these two options and recommend which one Aldi should use to improve customer satisfaction

320 marks

Read the following extracts (D to G) before answering

Starbucks aims to improve employer-employee relations in its USA stores. To do this, Starbucks could either focus on changing its organisational structure, or extend its flexible working practices for employees

Evaluate these two options and recommend which one is the most suitable for Starbucks to improve its employer-employee relations

4
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20 marks

Read Extracts A to C before answering

In order to improve the motivation of delivery riders, Deliveroo could adopt the motivation theories of FW Taylor or Frederick Herzberg.

Evaluate these two options and recommend which one is more likely to improve the motivation of Deliveroo’s delivery riders.

5
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20 marks

Read Extracts D to H before answering.

Ian Essex identified two ways to improve employee performance at German Automotive (GA). He could either use financial or non-financial techniques.

Evaluate these two options and recommend which one might best improve employee performance at German Automotive (GA).