Exam code: 9BS0
Read the following extracts (A to C) (opens in a new tab) before answering
Using the data in Extract A, calculate the percentage increase in the hourly wage that Tesco would have to pay its staff to match Aldi’s. State your answer to two decimal places.
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Read the following extracts (D to G) (opens in a new tab) before answering
Explain one benefit to Uber of classifying its drivers as independent contractors.
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Read the following extracts (A to D) (opens in a new tab) before answering
Explain one disadvantage to Rolls Royce of removing a layer of its experienced senior management.
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Read the following extracts (D to G) (opens in a new tab) before answering
Explain one benefit to Nestle of its decision to start an apprenticeship programme in Brazil.
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Read the following extracts (D to G) (opens in a new tab) before answering
Explain one likely impact of the North Star initiative on the quality of customer service provided to Starbucks' customers.
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Read the following extracts (E to H) (opens in a new tab) before answering
Explain one benefit to The Derby Theatre of using external recruitment to fill its Technical Manager vacancy
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Read Extracts A to C (opens in a new tab)before answering
Explain one reason food delivery apps, such as Deliveroo, pay their workers commission.
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Extract A
GreenBite Ltd
GreenBite Ltd is a UK-based food manufacturing business that produces chilled plant-based meals for the mass market. The business sells its products through major UK supermarkets and directly to consumers via its own online ordering platform. GreenBite positions itself as a convenient and affordable alternative to eating out, targeting customers who want quick meal options without cooking from scratch.
GreenBite’s management team is analysing how changes in household income have affected demand for its online products. During 2023, food price inflation remained high and many households looked for cheaper alternatives to eating out, including ready-made meals purchased online.
Extract B
Working at GreenBite’s production site
GreenBite employs 220 workers at its main production facility. Most employees work on food preparation, packaging and quality checks. Jobs are clearly defined and production follows a set process to ensure food safety standards are met.
Employees are paid an hourly wage, with the opportunity to earn a monthly bonus if production targets are met and wastage is reduced. Training is provided when new equipment is introduced, but promotion opportunities are limited because the business has a relatively flat organisational structure.
GreenBite also offers flexible shift patterns, which are popular with employees who have caring responsibilities. Staff surveys suggest that while pay is important, many employees also value job security and predictable working hours.
Extract C
Marketing GreenBite products
GreenBite’s marketing focuses on health, convenience and sustainability. Its packaging uses simple designs and clearly displays nutritional information. The business has invested heavily in digital marketing, including social media advertising and partnerships with food bloggers.
In 2023, GreenBite launched a new marketing campaign based around the idea of “easy everyday choices”. The campaign aimed to attract customers who were not fully committed to plant-based diets but wanted to reduce their meat consumption.
Market research showed that brand awareness increased from 18% to 26% following the campaign. However, some customers continued to view GreenBite meals as more expensive than supermarket own-brand alternatives.
Explain one reason why GreenBite offers its employees a monthly bonus linked to production targets.
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Read the (opens in a new tab)following extracts (A to D) (opens in a new tab) before answering
Assess the likely value of having a flexible workforce for a business, such as Nestlé
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Read the following extracts (A to C) (opens in a new tab) before answering
Assess the likely impact on Aldi’s costs if staff choose to leave due to poor working conditions
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Read the following extracts (E to G) (opens in a new tab) before answering
Assess two likely benefits of flexible working to small family-owned restaurants, such as The Wonky Table
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Read the following extracts (A to D) (opens in a new tab) before answering
Assess two types of staff training that might be used by the Gi Group for the 2022 Commonwealth Games.
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Read the following extracts (A to D) (opens in a new tab) before answering
Hot Chip will employ a manager in each of its outlets. These managers could use a broadly autocratic or democratic leadership style
Evaluate these two options and recommend which is the most suitable leadership style for a business such as Hot Chip.
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Read the following extracts (A to C) (opens in a new tab) before answering
To improve customer satisfaction, Aldi has identified the need to focus on employee performance. This could be achieved by Aldi focusing on financial incentives or non-financial techniques
Evaluate these two options and recommend which one Aldi should use to improve customer satisfaction
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Read the following extracts (D to G) (opens in a new tab) before answering
Starbucks aims to improve employer-employee relations in its USA stores. To do this, Starbucks could either focus on changing its organisational structure, or extend its flexible working practices for employees
Evaluate these two options and recommend which one is the most suitable for Starbucks to improve its employer-employee relations
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Read Extracts A to C (opens in a new tab) before answering
In order to improve the motivation of delivery riders, Deliveroo could adopt the motivation theories of FW Taylor or Frederick Herzberg.
Evaluate these two options and recommend which one is more likely to improve the motivation of Deliveroo’s delivery riders.
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Read Extracts D to H (opens in a new tab)before answering.
Ian Essex identified two ways to improve employee performance at German Automotive (GA). He could either use financial or non-financial techniques.
Evaluate these two options and recommend which one might best improve employee performance at German Automotive (GA).
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Extract A
GreenBite Ltd
GreenBite Ltd is a UK-based food manufacturing business that produces chilled plant-based meals for the mass market. The business sells its products through major UK supermarkets and directly to consumers via its own online ordering platform. GreenBite positions itself as a convenient and affordable alternative to eating out, targeting customers who want quick meal options without cooking from scratch.
GreenBite’s management team is analysing how changes in household income have affected demand for its online products. During 2023, food price inflation remained high and many households looked for cheaper alternatives to eating out, including ready-made meals purchased online.
Extract B
Working at GreenBite’s production site
GreenBite employs 220 workers at its main production facility. Most employees work on food preparation, packaging and quality checks. Jobs are clearly defined and production follows a set process to ensure food safety standards are met.
Employees are paid an hourly wage, with the opportunity to earn a monthly bonus if production targets are met and wastage is reduced. Training is provided when new equipment is introduced, but promotion opportunities are limited because the business has a relatively flat organisational structure.
GreenBite also offers flexible shift patterns, which are popular with employees who have caring responsibilities. Staff surveys suggest that while pay is important, many employees also value job security and predictable working hours.
Extract C
Marketing GreenBite products
GreenBite’s marketing focuses on health, convenience and sustainability. Its packaging uses simple designs and clearly displays nutritional information. The business has invested heavily in digital marketing, including social media advertising and partnerships with food bloggers.
In 2023, GreenBite launched a new marketing campaign based around the idea of “easy everyday choices”. The campaign aimed to attract customers who were not fully committed to plant-based diets but wanted to reduce their meat consumption.
Market research showed that brand awareness increased from 18% to 26% following the campaign. However, some customers continued to view GreenBite meals as more expensive than supermarket own-brand alternatives.
Assess the likely value of flexible working arrangements to GreenBite’s employees and the business.
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Extract A
GreenBite Ltd
GreenBite Ltd is a UK-based food manufacturing business that produces chilled plant-based meals for the mass market. The business sells its products through major UK supermarkets and directly to consumers via its own online ordering platform. GreenBite positions itself as a convenient and affordable alternative to eating out, targeting customers who want quick meal options without cooking from scratch.
GreenBite’s management team is analysing how changes in household income have affected demand for its online products. During 2023, food price inflation remained high and many households looked for cheaper alternatives to eating out, including ready-made meals purchased online.
Extract B
Working at GreenBite’s production site
GreenBite employs 220 workers at its main production facility. Most employees work on food preparation, packaging and quality checks. Jobs are clearly defined and production follows a set process to ensure food safety standards are met.
Employees are paid an hourly wage, with the opportunity to earn a monthly bonus if production targets are met and wastage is reduced. Training is provided when new equipment is introduced, but promotion opportunities are limited because the business has a relatively flat organisational structure.
GreenBite also offers flexible shift patterns, which are popular with employees who have caring responsibilities. Staff surveys suggest that while pay is important, many employees also value job security and predictable working hours.
Extract C
Marketing GreenBite products
GreenBite’s marketing focuses on health, convenience and sustainability. Its packaging uses simple designs and clearly displays nutritional information. The business has invested heavily in digital marketing, including social media advertising and partnerships with food bloggers.
In 2023, GreenBite launched a new marketing campaign based around the idea of “easy everyday choices”. The campaign aimed to attract customers who were not fully committed to plant-based diets but wanted to reduce their meat consumption.
Market research showed that brand awareness increased from 18% to 26% following the campaign. However, some customers continued to view GreenBite meals as more expensive than supermarket own-brand alternatives.
To improve employee motivation at its production site, GreenBite could place greater emphasis on financial incentives or non-financial motivational methods.
Evaluate these two options and recommend which one GreenBite should use to improve employee motivation.
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