Shareholders Versus Stakeholders (Edexcel A Level Business)
Revision Note
Written by: Lisa Eades
Reviewed by: Steve Vorster
Internal & External Stakeholders
Stakeholders are individuals or groups that affect or are affected by the actions of a business
A business needs to take into account the needs and interests of its stakeholders in order to operate successfully and ensure long term success
Internal stakeholders are individuals or groups inside the business
Employees
Managers and Directors
Business owners
External stakeholders are individuals or groups outside of a business
Customers
Shareholders
Creditors
Suppliers
The local community
Local and national government
Pressure groups
Stakeholder Objectives
Stakeholders can have different objectives based on their different roles and perspectives
A business needs to take into account the needs and interests of its stakeholders in order to operate successfully and ensure long term success
The Different Objectives of Internal Stakeholders
Stakeholder | Objective | Example |
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Owners |
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Employees |
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Management |
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The Different Objectives of External Stakeholders
Stakeholder | Objective | Example |
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Customers |
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Shareholders |
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Suppliers & creditors |
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The local community |
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Local and national government |
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Pressure groups |
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Stakeholder & Shareholder Influences
A business can take a shareholder approach or a stakeholder approach in its business strategy
A stakeholder approach focuses on interdependencies between stakeholder groups and take steps to ensure that the benefits and drawbacks of its operations are shared equally amongst them
This is likely to decrease profits as competing stakeholder needs may require solutions that involve increased costs (e.g. meeting employees' needs by paying higher wages will increase salary costs)
The shareholder approach has often been used by large corporations and it is focused on meeting the needs of shareholders
Maximising profits in order to increase dividends and improve the share price
The Stakeholder Approach
Increased media scrutiny of business operations has meant that it has become good business practise to be socially responsible
A business that adopts a stakeholder approach
Recognises the impact it has on a range of stakeholder groups
Understands the impacts stakeholder groups can have on its operations
Communicates effectively with stakeholder groups
Tries to minimise the negative impacts of business operations on stakeholder groups where possible
The Influence on Stakeholders and by Stakeholders
Examples of Business Influences on Stakeholders | Examples of Stakeholder Influences on Business |
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The Potential for Conflict Between Stakeholders & Shareholders
There is significant potential for conflict between different stakeholders within a business and the shareholders
Shareholder Conflict | Explanation | Example |
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Shareholders & Employees |
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Shareholders & Customers |
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Shareholders & Management |
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Shareholders & Government |
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Examiner Tips and Tricks
This topic is central to most of the other sections of the specification
The impact on stakeholders of any type of business decision provides an excellent opportunity to develop chains of analysis and is also key to evaluation using MOPS (Market, Objectives, Product, Situation)
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