2.4 Resource Management (Edexcel A Level Business)

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  • What is the definition of production?

    Production is the transformation of resources (e.g. raw materials, components and processes) into finished goods or services.

  • Define the term job production.

    Job production is when manufacturers produce one product at a time as ordered by the customer.

  • State the meaning of the term flow production.

    Flow production is the continuous manufacturing of standardised products, usually on a production line.

  • Define the term batch production.

    Batch production is when groups of the same product are produced. This method is commonly used in food production.

  • True or False?

    Productivity is the total amount of output produced in a time period.

    False.

    Productivity is the output per input (person or machine) per hour, while production is the total amount of output produced in a time period.

  • What is the formula to calculate labour productivity?

    Formula.

    Labour space productivity space equals space fraction numerator Output over denominator Number space of space workers end fraction

  • What is the equation for capital productivity?

    Formula.

    Capital space productivity space equals space fraction numerator Output over denominator Number space of space machines end fraction

  • True or False?

    Increased automation can improve levels of output and quality.

    True.

    Increased automation can improve levels of output and quality because well-maintained machinery is less likely to make mistakes than humans and can operate for long periods without a break.

  • What does the term efficiency mean?

    Efficiency is the ability of a business to use its production resources as cost-effectively as possible.

  • State the meaning of the term labour-intensive production.

    Labour-intensive production predominantly uses physical labour in the production of goods and services.

  • Define the term capital-intensive production.

    Capital-intensive production predominately uses machinery and technology in the production of goods and services.

  • True or False?

    Workers that have more autonomy require close supervision.

    False.

    Workers with autonomy are less likely to need close supervision.

  • What is meant by the term downsizing?

    Downsizing means moving production to a smaller location to reduce fixed costs.

  • What is meant by the term lean production?

    Lean production is an approach to manufacturing that involves the reduction of all types of wastage.

  • What is meant by the term competitiveness?

    Competitiveness is the ability of a business to maintain or grow its sales and market share given the presence and actions of rivals.

  • State the formula used to calculate cost per unit.

    Formula.

    Cost space per space unit space equals space fraction numerator Total space costs over denominator Number space of space units end fraction

  • What is meant by the term capacity utilisation?

    Capacity utilisation measures the extent to which business assets are being used to produce output.

  • What is the formula to calculate capacity utilisation?

    Formula.

    Capacity space utilisation space equals space fraction numerator Current space output over denominator Maximum space possible space output end fraction space cross times space 100

  • True or False?

    Under-utilisation of capacity leads to increased unit costs.

    True.

    Under-utilisation of capacity leads to increased unit costs as fixed costs are spread over fewer units of output, resulting in higher average total costs.

  • True or False?

    There may be the opportunity to engage workers in maintenance tasks if a business is operating at full capacity.

    False.

    There is little opportunity to engage workers in maintenance tasks if a business is operating at full capacity..

  • Define over-utilisation of capacity.

    Over-utilisation of capacity refers to a situation where a business is using all or more than its maximum production capacity.

  • True or False?

    Under-utilisation of capacity can provide a business with flexibility.

    True.

    Operating under capacity provides a business with flexibility and the opportunity to engage workers in maintenance tasks.

  • True or False?

    Over-utilisation of capacity can lead to machinery breakdowns.

    True.

    Over-utilisation of capacity can lead to machinery being pushed to its limits and prone to breakdowns, which disrupts production and increases costs.

  • What is meant by under-utilisation of capacity?

    Under-utilisation of capacity means that a business is not making the most of its available production resources and is likely to have increased unit costs.

  • What is meant by the term redeployment?

    Redeployment means moving underused resources to other parts of the business that need them.

  • True or False?

    Selling fixed assets or reducing staff levels can increase capacity utilisation.

    True.

    Selling fixed assets or reducing staff levels can increase capacity utilisation but reduce flexibility to respond to sudden increases in demand.

  • What is the definition of the term buffer stock?

    Buffer stock is a quantity of components, raw materials or finished goods kept in case of stock shortages.

  • What is Just in Time (JIT) stock management?

    Just in Time (JIT) stock management is a process in which neither raw materials nor components are stored onsite but ordered as required and delivered by suppliers 'just in time' for production.

  • True or False?

    Poor stock control can lead to increased storage costs.

    True.

    Poor stock control can lead to holding too much stock, resulting in higher storage costs.

  • What does a stock control diagram show?

    A stock control diagram illustrates the flow of stock (inventory) into and out of a business over time.

  • Define the term stock shrinkage.

    Stock shrinkage refers to the loss of inventory due to factors such as theft, damage or accounting errors.

  • True or False?

    Just in Time (JIT) stock management allows for bulk buying economies of scale.

    False.

    Just in Time (JIT) stock management does not generally allow for bulk buying economies of scale.

  • What is meant by the term lead time?

    The lead time is the length of time between the point at which stock is ordered from the supplier to the point at which it is delivered.

  • State the meaning of the term reorder level.

    The reorder level is the level at which a business places a new order with its supplier.

  • True or False?

    Poor stock control can lead to a loss of potential sales revenue.

    True.

    Holding too little stock is risky, as a business may run out of stock, resulting in a loss of potential sales revenue.

  • What is the maximum stock level?

    The maximum stock level is the maximum amount of stock a business is able to hold in normal circumstances.

  • What is the minimum stock level?

    The minimum stock level, also known as the buffer stock level, is the lowest level to which a business is willing to allow stock levels to fall.

  • What is just in case stock control?

    Just in case stock control involves the holding of buffer stocks in case of stock shortages, so as to provide a competitive edge over rivals that are unable to meet demand.

  • What is the opportunity cost of holding buffer stocks?

    The opportunity cost of holding buffer stocks is that it ties up capital that could be invested in other areas of the business.

  • True or False?

    In lean production, less capital equipment is used as it is typically a labour-intensive process.

    False.

    In lean production, less labour is used as it is typically a capital-intensive process.

  • What is meant by the term obsolescence?

    Obsolescence occurs when an asset (e.g. stock) becomes out of date, is no longer useful, or is no longer capable of being sold.

  • True or False?

    Businesses that use just in time stock control develop close working relationships with a small number of trusted suppliers.

    True.

    Businesses that use just in time stock control develop close working relationships with a small number of trusted suppliers.

  • What is the definition of quality control?

    Quality control is inspecting the quality of output at the end of the production process.

  • Define the term quality assurance.

    Quality assurance is the ongoing checking of quality throughout the production process.

  • What is a quality circle?

    A quality circle is a group of workers that meets regularly to solve quality problems identified in the production process.

  • What is total quality management (TQM)?

    Total quality management (TQM) is the organisation of the business with quality at its core and with every worker responsible for quality.

  • True or False?

    Quality control focuses on identifying the cause of defects.

    False.

    Quality control involves inspecting the quality of output at the end of the production process, with little focus on the cause of defects.

  • What is meant by the term reworking?

    Reworking involves fixing or reassembling items that would otherwise fail quality control inspections.

  • True or False?

    Unit costs are likely to increase if a business takes a preventative approach through the use of quality assurance or TQM.

    False.

    Unit costs are likely to be low if a business takes a preventative approach through the use of quality assurance, or TQM.

  • Define the term continuous improvement (Kaizen).

    Continuous improvement (Kaizen) involves a business taking continuous, small steps to improve productivity through the elimination of all types of waste in the production process.

  • True or False?

    Quality circles require management to trust workers' views and solutions.

    True.

    For quality circles to be effective, management needs to have trust in workers' views and solutions.

  • True or False?

    Kaizen involves significant one-off improvements.

    False.

    Kaizen involves small and ongoing changes rather than significant one-off improvements.