1.1. Save My Exams Ltd (company number 10730279, “Save My Exams”, “our”, “we”, “the Company”) is a company registered in England and Wales.
1.2. We operate the website savemyexams.co.uk and savemyexams.com and their related subdomains (referred to collectively here as "the Site"). We provide educational content and syllabus specific revision resources (the "Services"). The Services available to you will depend on your subscription plan (as described in clause 4 (membership)).
1.3. To contact us, please email [email protected] or contact our team via the Site.
2.1. Please read these terms of service ("the Terms of Service") carefully before participating in, accessing or using the Site or any of the Services. The Terms of Service set out the rules for using the Site and the Services. By using the Site and the Services you confirm that you accept and agree to comply with these Terms of Service. If you do not agree with the Terms of Service, you must not use the Site or the Services. If you are a Member (as defined in clause 4.2) who also uses the Services in a business capacity (for example, as teacher in school or a private tutor) (a "Business Member"), please refer to the specific terms marked for your attention.
2.2. Our Privacy Policy also applies to your use of our Site (available here: https://www.savemyexams.com/privacy/). Our Privacy Policy explains how we collect, use and store your personal data and sets out information about the cookies used on our Site.
2.3. Your attention is particularly drawn to clause 5 (warnings regarding scope of the Services) and clause 8 (limitation of liability).
2.4. These Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
3.1. If you are under 13:
3.1.1. please do not use the Services; and
3.1.2. please do not attempt to register for membership (see clause 4 below) or send any information about yourself to the Company, including your name, address, telephone number, or email address.
3.2. If it comes to our attention that we have unknowingly gathered information from a person under the age of 13, we will delete that information immediately.
3.3. If you are under 18 and you make use of the Services by purchasing a Membership and/or Subscription (defined below in clauses 4.2 and 4.10), you confirm that you have obtained permission from the card holder (who must be 18 years of age or older) to make any such payments (please see clause 4.14).
4.1. Some of the content on the Site is available for free viewing without requiring any form of membership or payment (with each user of such free content to be an “Unregistered User”).
4.2. To access all of the features and content on the Site (“Full Content”) you will be required to register as a member (“Member”) with the Site and to purchase a membership (“Membership”). Save My Exams grants Members a licence to access certain content on the Site, depending on the precise terms of their Membership (see below). The Memberships give you access to the Full Content as set out below:
4.2.1. Premium – 12 months: you have an initial free trial period of 7 days to access the Full Content. Unless this is cancelled before the end of the free trial expiry, you will be given access to the Full Content for 12 months, followed by automatic renewals of 12 months unless you cancel the Membership at any time.
4.2.2 Premium – 3 months: you will be given access to the Full Content for an initial period of 3 months, followed by automatic renewals of 3 months unless you cancel the Membership at any time.
4.2.3. Premium – 1 month: you will be given access to the Full Content for an initial period of 1 month, followed by automatic renewals of 1 month unless you cancel the Membership at any time.
4.2.4 You may have access to a free trial period of certain Memberships (“Free Trial”). You are only allowed one Free Trial, regardless of your subscription method or how you access the Site. We reserve the right to determine eligibility for Free Trials, which may vary based on factors including the Membership you select and whether you have redeemed a Free Trial previously. Attempts to circumvent this policy (for example, by creating multiple accounts or using the same payment method across accounts) may result in termination of your Membership or suspension of access to the Services.
4.3. In order to register you will be required to provide certain information, including your full name and email address. If you would like to access the Full Content, you will need to provide your preferred payment details and you will be charged in full and in advance for the 1 month and 3 month Memberships, or after the expiry of the 7 day trial for the 12 month Membership (as applicable) (please see 'Charges and payment' section below).
4.4. The information you provide must be true, accurate, current and complete. If the original information provided upon initial sign-up changes after this time, it is your obligation to update and correct it. If any information provided by you is not true, accurate, current or complete, Save My Exams maintains the right to terminate your Membership and refuse any current or future access or use of the Site.
4.5. Whenever you make use of a feature of our Site, either as an Unregistered User or as a Member that purchased a Membership, that allows you to create content directly on our Site, upload or share content to our Site, or to make contact with other users of our Site (including but not limited to answers, comments or other user generated material), by submitting content, you grant Save My Exams a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display that content in connection with the service provided by the Site. In addition, you grant a perpetual, worldwide, non-exclusive, royalty-free, transferable licence for other users to use the content in accordance with the functionality of our Site. Please note we will only ever make content which you submit to our Site available to other users on an anonymised basis. Any personal data included in content submitted to the Site will be anonymised before it is made available to other users.
4.6. When selecting a password, for your own security you should choose a combination of lower case, uppercase, number and symbols (for example: bridge-39-BOOK). Please ensure you select a password unique for your Save My Exams account. Avoid choosing obvious words or dates such as a nickname or your birth date. Please exercise maximum caution to keep your username and password confidential and log-off from Site when your session is complete to prevent unauthorised access to your information. If your username or password is subject to unauthorised access, you should immediately inform Save My Exams.
4.7. Once Save My Exams has received your information you will be sent a confirmation email confirming that you are a Member of the Site. You will have your own Member's account, with an account management page, which will contain details of any Membership(s) that you have purchased and your account settings.
4.8. For security purposes, each Member's account can only be accessed on one device at a time. [As explained in clause 4.17.3 below,] we are able to monitor all Members' usage of the Site and we do not permit Members to share their login details. If you have been logged out of your account, please check that you are not logged in on any other device and that you have not shared your login details with anyone else.
4.9. You can access the Site from a maximum of five devices within a 30-day period. If you exceed this number, your account may be terminated.
4.10. To access the Full Content, a user must purchase Membership on a recurring payment basis (“Subscription(s)”) which the user can cancel at any time.
4.11. Save My Exams may review and update the amount, structure or timing of any charges and/or payments for any of the Services. If we make any changes that affect the amount you pay for a renewal Subscription, we will give you 30 days' notice before the change comes into effect. If you do not agree with the new charges and/or payment changes, then you have the right to terminate your Membership or Subscription (as applicable). If you do not cancel your Membership or Subscription and continue to use the Services after the change has taken effect, this will be deemed as acceptance of the new changes.
4.12. You will be billed in advance on a recurring and periodic basis (referred to as a “Billing Cycle”). Billing Cycles are set according to the type of subscription plan you select when purchasing a Subscription (currently we offer monthly, three-monthly or annual Billing Cycles). The Billing Cycle will correspond with the plan you choose which will be presented to you before you register as a Member.
4.13. Subject to any other charge and/or payment updates that we may give you in relation to your Membership or Subscription as set out in clause 4.11, at the end of each Billing Cycle, we will send you a reminder email in advance of your Subscription automatically renewing under the same conditions, unless you cancel it or unless Save My Exams cancels it in accordance with these terms. You may cancel your Subscription renewal either through your account management page or by contacting Save My Exams' customer support team.
4.14. A valid payment method, including credit card or debit card, is required to process the payment for your Subscription. You must either be the authorised card holder or have permission from the authorised card holder (who must be 18 years of age or older) to use their payment card for your Subscription. You shall provide Save My Exams with accurate and complete billing information including the full name of the card holder and details of a valid payment method. By submitting such payment information, you automatically authorise Save My Exams to charge all Subscription fees incurred through your account to any such payment instruments.
4.15. Save My Exams may run promotions and offers which may be subject to additional terms or restrictions which you can find on our Site.
4.16. Save My Exams may suspend your access to the Services if we:
4.16.1. need to deal with a technical problem or make minor technical changes; or
4.16.2. need to update a part of our Services to reflect changes in relevant laws and regulatory requirements.
4.17. Save My Exams may terminate the Services and your Membership with immediate effect and claim any compensation due to us (including enforcement costs) (where applicable) if:
4.17.1. you don't make any payment to us when it's due and you still don't make payment within [14] days of our reminding you that payment is due;
4.17.2. subject to clause 4.19, you repeatedly breach the terms of these Terms of Service;
4.17.3. you share your account with another student, person or entity (Save My Exams is able to monitor your usage of the Services and will use this information to draw a conclusion as to whether you have shared your account details);
4.17.4. you have logged into the Site on more than five devices within a given 30-day period;
4.17.5. we are unable to verify the accuracy or validity of any information provided by you; or
4.17.6. we suspect fraudulent, abusive or illegal activity by you.
4.18. Save My Exams will, where reasonable, contact you in advance to tell you that we intend to suspend supply or terminate your Membership and provide you with an opportunity to respond or promptly remedy any alleged breach. However, we reserve the right to act immediately in cases involving suspected fraud, abuse or illegality and you will lose immediate access to the content on the Site. In these circumstances, you will not be entitled to a refund.
4.19. You may terminate the Services at any time during your Membership or Subscription (as applicable) by cancelling your plan by turning off the automatic renewal of your Membership or Subscription by going to "My Account" > "Settings" > "Membership and Billing" and clicking "Cancel". However, if you terminate your Membership early (and we are not at fault), you will be required to continue paying for your Membership until the end of your plan (and you will not be entitled to a refund of any sums paid in advance). Following termination of your Membership, you will continue to have access to the Full Content until the expiry of your plan. If you have any questions, please contact our team at [email protected].
4.20. In accordance with UK Consumer Contracts Regulations, you have 14 days after the date of purchase of your Subscription to change your mind about your purchase (known as a cooling-off period). If you cancel within this time and have not accessed any premium content, we will refund you in full for the price you paid for your Membership and the Services, by the method you used for payment. If you request that we commence your Membership and provide the Services prior to the end of the cooling-off period and you then change your mind prior to the end of the cooling-off period, we will refund you for the price you paid for your Membership but we may deduct a daily membership fee (calculated on a pro rata basis from the price you paid for your Membership) in respect of the supply of the Services provided up to the time when you gave notice of cancellation.
5.1. If you are either an Unregistered User or as a Member that purchased a Membership, the Services, including the content of the Site, are intended for educational, entertainment and general information purposes only. The Services are not intended to, and do not, constitute legal, professional, medical, psychological, therapeutic, healthcare or other advice, diagnosis or counselling, and should not be used or relied upon for such purposes.
5.2. Save My Exams does not guarantee that the Site or the Services will be uninterrupted, error-free, reliable or timely, that defects will be corrected, or that the Services or any relevant server are free of viruses or other harmful components.
5.3. Save My Exams does not guarantee that videos or files available for viewing through the Site will be free of contaminating or damaging code such as viruses, trap doors and the like.
5.4. Save My Exams does not endorse content, nor warrant the accuracy, completeness, correctness, timeliness or usefulness of any opinions, advice, content, Services, or merchandise provided through the Site or on the internet generally.
5.5. Although Save My Exams make reasonable efforts to update the information on the Site, Save My Exams does not make or provide any guarantee, representation, warranty or any other agreement of any kind, whether express or implied, whether written or oral, that the information and/or any Services provided on or through the Site are valid, accurate, correct, complete, exhaustive of any given subject matter or fit for any particular purpose. It is extremely important that you check the information provided and requirements published by any relevant exam board(s) and school in order to ensure the accuracy, validity, completeness, exhaustiveness and fitness for any particular purpose of the information appearing on or any Services provided through the Site. You rely on all and any such content and/or Services strictly at your own risk.
5.6. Any answers or solutions provided on the Site (including model answers or videos) constitute Save My Exams’ interpretation of an answer and/or solution to a given question only. Those answers and/or solutions are not and are not held out as being the correct or definitive answer to that question. There may be scope for a range of other answers or solutions to that question.
5.7. Save My Exams is not liable or responsible in any way if you (or your student(s) or child/children where relevant) incorrectly answer a question in an assignment, exam or any form of formal testing administered by a school or exam board by using a method or procedure featured on the Site, including methods or procedures which do not correspond to the methods or procedures taught at the relevant student’s school (or equivalent educational facility).
5.8. Save My Exams does not in any way guarantee any outcome in formal or informal academic testing.
5.9. When using the Site and the Services, either as an Unregistered User or as a Member that purchased a Membership, you agree not to:
5.9.1. Modify, download, reproduce, copy or resell any material which is featured on the Site, the Site’s content or any other service offered by Save My Exams.
5.9.2. Commercially use the Services, the Site, the content or any portion derivative thereof.
5.9.3. Bypass any measure put in place to prevent or restrict access to any portion of the Site or any other service operated, owned and managed by Save My Exams.
5.9.4. Interfere with or damage in any way the operation of the Site, by any means, including uploading viruses, adware, spyware, worms, or other malicious code.
5.9.5. Reverse engineer, dissemble, decompile or otherwise attempt to discover the source code or underlying algorithms of all or any part of the Site or any related webhosted service administered, managed and owned by Save My Exams. The sole exception to this prohibition is where such activity is expressly permitted by applicable law.
5.9.6. Use the Site unlawfully, which could damage, disable or impair the Site.
5.9.7. Use the Site for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy.
5.9.8. Collect contact information from the Site or any other related service administered, managed and owned by Save My Exams for the purpose of sending emails, unwarranted messages or for the benefit of any third party.
5.9.9. Modify or create derivatives of any part of the Site or any other service administered, managed and owned by Save My Exams.
5.9.10. Post, upload or distribute any defamatory, slanderous or inaccurate user content or any other form of content.
5.9.11. Post, upload or distribute any user content that is unlawful, offensive, pornographic, harassing, threatening, racist, hateful or otherwise inappropriate.
5.9.12. Impersonate any person or entity, falsely state or otherwise misrepresent yourself and your age, or create a false identity on the Site.
5.9.13. Use or attempt to use another member’s account. Under no circumstances will this be permitted.
5.9.14. Log into the Site on more than one device at any given time.
5.9.15. Disclose your account login details to any third party. You acknowledge that accounts are for individual use only.
5.9.16. Delete, remove or obscure any copyright or other proprietary notices on the Site.
5.9.17. Upload, post, transmit or otherwise make available any unsolicited offers, advertisements, proposals or send junk mail or spam to other users of the Site. This includes, but is not limited to, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures.
5.9.18. Upload, post, transmit, share, store or otherwise make publicly available any private information of any third party, including addresses, phone number, email addresses, credit card numbers etc.
5.9.19. Solicit personal information from anyone under 18 or solicit passwords or personal information for commercial or unlawful purposes.
5.9.20. Upload, post, transmit, share or otherwise make available any material that contains software viruses or any other computer code, viruses, malware, bots, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
5.9.21. Upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.
5.9.22. Upload, post, transmit, share, store or otherwise make available content that, in the sole judgment of Save My Exams, is objectionable or which restricts or inhibits any other person from using or enjoying the Site, or which may expose Save My Exams or its users to any harm or liability of any type.
5.10. When using the Site and the Services, either as an unregistered user using some of the free content or as a Member that purchased a Membership, you must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any Services provided via, or in relation to, our Site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes inputting any of our content into any AI system or model or using (or permitting, authorising or attempting the use of):
5.10.1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or any data, content, information or Services accessed via the same.
5.10.2. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
5.11. The provisions in clauses 5.10 to 5.13 should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
5.12. You shall not use, and we do not consent to the use of, our Site, or any data published by, or contained in, or accessible via, our Site or any Services provided via, or in relation to, our Site for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in these Terms of Service.
5.13. Clauses 5.10 to 5.13 will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
6.1. Save My Exams is not associated with and is not an agent of any third party, including any party named or linked on the Site, and therefore does not have any authority as regards such third parties.
6.2. Save My Exams maintains no jurisdiction over, endorsement, responsibility or liability for any content, products, advertising or other resources available from any third party.
6.3. By agreeing to the Terms of Service, you agree that Save My Exams (and our officers, directors and employees) have no liability to you in relation to any dispute you may have with any third party.
6.4. Save My Exams is a private company and acts solely and entirely independently from any exam board, including any exam board mentioned on the Site. Save My Exams and the exam boards (whether or not mentioned on the Site) share no formal contract, affiliation, endorsement or association with each other. In no way do any of the exam boards manage, check or engage in any quality control in respect of any of the Services, including any the content available on the Site. As explained in clause 5 above, reliance on the Services, including any information appearing on the Site, is strictly at your own risk.
7.1. By agreeing to the Terms of Service, you acknowledge that all of the content and information provided on the Site and/or through the Services, or contained in any advertisements, sponsorships, or presented to you by Save My Exams, is protected by relevant copyrights, trademarks, service marks, patents, or other proprietary rights and laws. This applies to all the content and information, including but not limited to text, software, music, sound, photographs, graphics, video or other material featured on the Site.
7.2. Except as expressly authorised by Save My Exams, you agree not to copy, reproduce, download, modify, translate, publish, broadcast, transmit, distribute, publish, edit, adapt, upload, share, display, license, sell or otherwise exploit for any purposes whatsoever any content featured on the Site.
7.3. Save My Exams reserves all relevant rights to the content on the Site not expressly granted in the Terms of Service.
8.1. Save My Exams is not responsible for losses you suffer caused by us breaking these Terms of Service if the loss is:
8.1.1. Unexpected as it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (the loss was unforeseeable).
8.1.2. Caused by a delaying event outside our control.
8.1.3. Avoidable: something you could have avoided by taking reasonable action. For example, damage to your own device, which was caused by content we supplied and which you could have avoided by having your own virus protection software.
The following clauses apply if you are a Business Member only:
8.2. Save My Exams shall not be liable to Business Members, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between Save My Exams and a Business Member.
8.2.1. Save My Exams’ liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you to Save My Exams in the 12 months prior to the action or event giving rise to the liability.
8.3. Nothing in these terms shall limit or exclude our liability for:
8.3.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
8.3.2. fraud or fraudulent misrepresentation; or
8.3.3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
9.1. Save My Exams may amend these terms from time to time. If the changes are material to your use of the Services (for example, we add further restrictions on the use of the content), then we will notify you in advance and, if you do not agree to the changes, you can contact our team ([email protected]) to end your Membership before the change takes effect. In these circumstances, we will refund for the price you paid for your Membership but we will deduct a daily membership fee (calculated on a pro rata basis from the price you paid for your Membership) in respect of the supply of the Services provided up to the time of you contacting us to terminate.
9.2. For any other changes to these terms that are not material to your use of the Services, we will post the amended terms on the Site and changes will apply from the date of posting. Every time you wish to use the Site, please check these Terms of Service to ensure that you understand the terms that apply at that time.
10.1. Whilst Save My Exams will try to provide you with uninterrupted access to the Site and the Services, we may need to withdraw, modify, discontinue or temporarily or permanently suspend one or more aspects of the Site for the following reasons:
10.1.1. to reflect changes in relevant laws and regulatory requirements; or
10.1.2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the Full Content.
10.2. Save My Exams may remove, alter, and/or amend any content on the Site, including content made available to you as a Member, to update the content, provided that the content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
10.3. If we suspend supply, or tell you we're going to suspend supply, for more than 30 days you can contact our team at [email protected] to end the contract and we will refund you for the price you paid for your Membership but we may deduct a daily membership fee (calculated on a pro rata basis from the price you paid for your Membership) in respect of the supply of the Services provided up to the time of suspension.